Tenancy Sustainment
23 hours ago
We are looking for an experienced Case Manager to join our Tenancy Sustainment Team who will provide high levels of service performance, customer satisfaction and proactively identify unmet support needs by taking a coordinated, holistic approach to support planning. This will be achieved by working collaboratively with internal teams and external organisations.
Here at Paradigm, we pride ourselves on being more than a landlord and have recently enhanced our customer support offer. Your role will be to provide professional advice, support and sign-posting service for Paradigm customers who are identified as requiring additional support to maintain their tenancy.
**About you**:
You will have extensive experience in this field and will provide short to medium term support to some of our most vulnerable customers, making a real difference to their lives.
Working as part of a close-knit team, you will be proactive, resilient, well organised and a diligent record-keeper and also bring forward ideas and suggestions to improve the customer journey. As well as being passionate about delivering an excellent customer experience, you will be a first-class communicator with a proven track record of working with multiple agencies to deliver tangible positive outcomes to support customers to sustain their tenancies.
You will have a strong customer focus with an understanding of the issues in social housing, legislation and current government initiatives. You will have experience of effectively and efficiently managing a high caseload of support cases of varying needs referred by internal teams and external agencies.
If that sounds like you, we would love to have you as part of our team. This is a great opportunity to join us at a time when you can have a real and personal impact on the future success of our business.
**Our Team**:
We’re a small, dedicated team with diverse expertise, passionate about making a real difference for Paradigm customers and the wider community. We support via advocating and signposting individuals facing complex challenges such as hoarding, homelessness, probation, and high-level support needs.
Our work is central to Paradigm’s vision, providing high-quality, compassionate, and person-centred advocacy. We believe in early intervention, strong partnerships, and tailored solutions, and we’re proud to be a trusted point of contact for our most vulnerable residents.
**Important Application Information**:
**Further information**
**Thank you for your interest in Paradigm Housing Group thus far.**
We are Paradigm Housing Group.
We manage more than 15,000 homes across the South East.
We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity, the money we make goes into building new homes and providing an excellent service for residents.
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