Tenancy Sustainment

We are looking for an experienced Case Manager to join our Tenancy Sustainment Teamwho will provide high levels of service performance customer satisfaction and proactively identify unmet support needs by taking a coordinated holistic approach to support will be achieved by working collaboratively with internal teams and external organisations.Here at Paradigm we pride ourselves on being more than a landlord and have recently enhanced our customer support offer. Your role will be to provide professional advice support and sign-posting service for Paradigm customers who are identified as requiring additional support to maintain their tenancy.We are looking for an individualwith a strong background in managing caseloads of customers with a varied range of support needs and complexities from mental health support financial inclusion employment advice & signposting applying for charitable funding fuel or food poverty and hoarding support.About you:You will have extensive experience in this field and will provide short to medium term support to some of our most vulnerable customers making a real difference to their lives.Working as part of a close-knit team you will be proactive resilient well organised and a diligent record-keeper and also bring forward ideas and suggestions to improve the customer journey. As well as being passionate about delivering an excellent customer experience you will be a first-class communicator with a proven track record of working with multiple agencies to deliver tangible positive outcomes to support customers to sustain their tenancies.You will have a strong customer focus with an understanding of the issues in social housing legislation and current government initiatives. You will have experience ofeffectively and efficiently managing a high caseload of support cases of varying needs referred by internal teams and external agencies.If that sounds like you we would love to have you as part of our is a great opportunity to join us at a time when you can have a real and personal impact on the future success of our business.Our Team:Were a small dedicated team with diverse expertise passionate about making a real difference for Paradigm customers and the wider community. We support via advocating and signposting individuals facing complex challenges such as hoarding homelessness probation and high-level support needs.Our work is central to Paradigms vision providing high-quality compassionate and person-centred advocacy. We believe in early intervention strong partnerships and tailored solutions and were proud to be a trusted point of contact for our most vulnerable residents.We support flexible working and welcome applications from all sections of the communities we work in.If the above appeals to you apply today and/or pass on these vacancy details to someone who may also fit the bill. What have you got to loseImportant Application Information:As part of our application process you are required to complete three mandatory questions. Applications submitted without responses to these questions will not be considered.Further informationFor the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please emailand we will respond as soon as possible.Thank you for your interest in Paradigm Housing Group thus far.Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.About usWe are Paradigm Housing Group.We manage more than 17000 homes across the South East.We know that house prices in the areas where we work are high both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.As a charity the money we make goes into building new homes and providing an excellent service for residents.We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sectors largest digital transformation programmes improving our environment and sustainability targets and delivering more quality homes to people who need them. Our benefits Holidays 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year and the opportunity to buy up to another five days. Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employees contribution rate. Car leasing scheme. Annual bonus potential. 1 paid professional subscription per year. Family friendly policies including generous paternity maternity shared parental and adoption leave sabbaticals and more. Health cash plan worth over 1800 per year. Includes dental optical prescriptions and flu jabs physiotherapy chiropractic therapy reflexology Sports massage and more. Hybrid working for many roles. Up to three paid Giving Back (volunteer) Days a year. Modern collaborative offices with free parking and charging points for electric vehicles. Opportunities for career development and progression. Social events such as quiz nights Christmas Party Summer BBQ. Our VisionWe provide excellent services to customers.And build new homes to help more people.We make sure our homes are safe and sustainable.And strive to do more by making the most of our resources. Working For Us Our ValuesSafer TogetherThe safety of our customers colleagues and ourselves is a priority in everything we do.Driving ImprovementWe seek to do things better and deliver value to our customers.Working As OneWe work collaboratively with others and also take personal responsibility for delivering outcomes for our customers colleagues and stakeholders.Acting ThoughtfullyWe make ourselves aware of our customers and colleagues circumstances and consider this thoughtfully and respectfully and with attention to the impact on the environment when taking action.Being ClearWe will communicate in a clear and consistent manner so that our customers colleagues and stakeholders understand the high standards that we work to.Please note that customer facing roles may be subject to a DBS check.DocumentsRequired Experience:Contract Key Skills Athletics,Admin Support,External Audit,ASP,Blogging Employment Type : Unclear Experience: years Vacancy: 1