Motor - Claims Handler

**Description**:
Do you have a keen eye for detail and a passion for delivering exceptional customer service?

What will you be doing?

You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means and discussing their options whether their vehicle is repairable or has been deemed a write-off.

**What will your day look like**:

- Manage end-to-end motor claims from initial report to completion.
- Work closely with work providers, clients, and repairers to ensure timely and efficient repairs.
- Update and maintain a case management system with detailed progress reports.
- Liaise with insurers and engineers to address liability queries and recover costs.
- Provide excellent customer service through effective communication and problem-solving.
- Adhere to strict service level agreements and timelines.

**Knowledge and Abilities**:
**Motor - Claims Handler CH1**

Entry level. No previous claims handling experience required. CH1 level motor - claims handlers will proactively manage a portfolio of customer claims include repair and total loss.

**Motor - Claims Handler CH2**

An experienced claims handler with experience dealing with customer claims, credit hire, third party property damage, recoveries and personal injury via the OIC and portal.

**Motor - Claims Handler CH3**

An experienced claims handler with significate experience dealing with customer claims, credit hire, third party property damage, recoveries and personal injury via the OIC and MOJ portal. Will have an excellent knowledge of motor related caselaw.

**Motor - Claims Handler CH4**

An experienced claims handler with significate experience dealing with customer claims, high value and complex credit hire, third party property damage, recoveries and personal injury via the OIC and MOJ portal, along with high value complex injury up to £100k. Will have an excellent knowledge of motor related caselaw including Scottish and Northern Irish.

INDUKI

**Benefits**:
**Career & Purpose**
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities

**Environmental & Social**
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme

**Financial Health**
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay

**Mental, Physical & Emotional Wellbeing**
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

**About Davies**:
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.