Senior Implementation Executive

**Senior Implementation Executive**

Reports to: Client Services Director

**Job Summary**:
Were seeking a proactive and detail-oriented **Senior Implementation Executive** to lead our Implementation team in mobilising new client contracts. Reporting to the Customer Success Manager, this role is critical to ensuring smooth and successful onboarding for new business. Youll coordinate cross-functionally, manage timelines, and guide a team of Implementation Executives to deliver exceptional client experiences from day one. The role is 37.5 hours, Monday to Friday, 9am to 5.30pm on a hybrid basis.

**Key Responsibilities**:

- Lead and mentor a team of Implementation Executives, ensuring high-quality delivery and team development.
- Oversee the mobilisation of new client contracts, ensuring readiness and alignment across departments.
- Act as the primary point of contact during the implementation phase, resolving issues and ensuring client satisfaction.
- Collaborate with internal stakeholders to streamline onboarding processes and improve operational efficiency.
- Monitor project timelines, milestones, and deliverables to ensure successful client onboarding.
- Provide regular updates and insights to the Customer Success Manager, highlighting risks, successes, and opportunities.
- Support continuous improvement initiatives by analysing data and identifying process enhancements.

**About You**:

- Proven experience leading teams in a client-facing or project delivery environment.
- Strong communication skills with confidence in managing client relationships and resolving conflicts.
- Analytical mindset with experience working with data to inform decisions and improve processes.
- Skilled in coordinating across departments and managing multiple priorities.
- Passionate about delivering excellent client experiences and driving operational excellence.
- Experience in contract mobilisation, onboarding, or implementation is highly desirable.

**What's In It For You?**
- Hybrid working post-training (4 days a week in office, 1 day at home)
- 22 days annual leave plus bank holidays, this increases with your service
- Refer and Earn - Employee referral scheme and bonuses
- Family Friendly - Enhanced Maternity and Paternity Pay and gift hampers for new parents
- Employee Experiences - Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions and long service awards. Activities for key inclusion events and wellbeing webinars. Internal employee recognition schemes such as employee of the month and end of year awards
- Training & Development Opportunities - A huge range of internal and external training available, including apprenticeships (levels 3,4 & 5)
- ESG & Sustainability - Cycle to work scheme, volunteering days, travel discounts and part of Manchester Liftshare Community platform
- Exclusive access to Westfield Health access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service, Gym Discounts, offers on a wide range of goods and services from hundreds of leading retailers, restaurants, and destinations.
- Mental health and Wellbeing Support - Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts. Access to mental health first aiders and much more
- Free breakfast, fresh fruit and tea & coffee provided daily

**About Dals**:

- Everyone Understood_

At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.
- Our People are our future. We take care of them._

Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world.
- Disability Confident Committed employer
- Armed Forces Covenant pledger
- Ministry of Defense Employer Recognition Scheme Awardee
- Mindful Employer
- Able Futures Member
- Accredited Real Living Wage Employer
- Employers Network for Equality & Inclusion member