Base Appointment Booker
7 days ago
**Base Appointment Booker**
We are looking for a Base Appointment Booker to join the Urgent Care team based in Riverside Clinic, Ipswich. Within the Urgent Care team, there is also the opportunity to pick up additional responsibilities such as receptionist and driver duties, as well as the Base Appointment Booker that is being advertised.
**What is the role?**
- You will be responsible for making outbound calls to patients, to arrange for them to be seen at one of the Primary Care centres across Suffolk.
- You will confidently answer any questions patients have, and deal with them in a professional manner.
- You will entre patients’ demographics and symptoms into SystmOne as required.
You will work within the Urgent Care team, which will be based at Riverside Clinic. This service is run by Suffolk GP Federation, a not-for-profit, community interest company. Our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as urgent Care Services including the Out of Hours face-to-face Service in Suffolk.
**Is it for me?**
- You will be suited to the position if you have strong organisational skills, and can work in ever changing environment.
- You will be able to build good working relationships across the organisation.
- You will need good IT skills in order to succeed within this role.
We will make sure that you are fully inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in role.
**Contract type**:
This is a bank contract, offering you the flexibility to pick up shifts as and when is convenient for you. There will be hours available week days between 18:15 - 08:00, and weekends 24 hours.
**What we can offer you**:
- A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
- Innovative teams who strive in forward thinking, with a voice that is heard.
- A visible and supportive management team, with operational support that ‘get it’
- Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
- A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
- Cycle to work scheme
- Death in service cover
- Competitive salaries with annual benchmarking
- 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service
- Blue light card employer - Access to the discount service with thousands of discounts online and on the high street.
**Disclosure and Barring Service Check**
**Salary**: £11.11 per hour
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