Support Worker

Location: Birmingham Central & surrounding areas
- Full-Time - 37 hours/week
- Part-Time - 22.5 hours/week

**Driving Requirement: Full UK driving license & access to a vehicle (essential)**

Availability: On-call Rota weekly & occasional weekend work

**About the Role**

Alphapark Accommodation Limited is seeking two committed and compassionate Support Workers to join our frontline operations team. In this vital role, you will work directly with vulnerable adults residing in exempt supported accommodation, many of whom face complex challenges such as mental health issues, substance misuse, homelessness, or offending histories. Your work will be instrumental in helping residents stabilise their lives, maintain safe and secure tenancies, and engage with essential services including health, housing, and social care.

As a Support Worker, you’ll provide person-centered, trauma-informed support, tailored to each resident’s needs and circumstances. You’ll carry out welfare checks, develop support plans, and liaise with external agencies to ensure residents receive the right interventions at the right time. You’ll also play a key role in promoting safeguarding, tenancy sustainment, and community integration, while upholding Alphapark’s values of dignity, transparency, and operational excellence.

This is a hands-on, varied role that requires empathy, resilience, and a proactive approach to problem-solving. You’ll be part of a supportive team committed to improving lives through safe, regulated housing—and you’ll contribute directly to Alphapark’s mission of delivering high-quality, compliant accommodation for those most in need.

**Key Responsibilities**
- Provide person-centered support to residents with complex needs (e.g. mental health, substance misuse, homelessness)
- Conduct welfare checks, risk assessments, and support planning
- Maintain accurate records and escalate safeguarding concerns
- Assist with daily living tasks, appointments, and tenancy sustainment
- Liaise with external agencies and internal teams
- Ensure properties meet health & safety and compliance standards
- Participate in on-call Rota and occasional weekend cover

**Requirements**:

- Experience in supported housing, or social work (Not care work)
- Knowledge of exempt accommodation and safeguarding
- Full UK driving licence and access to a vehicle (essential)
- Flexible availability including evenings/weekends/on-call
- Strong communication and record-keeping skills
- Enhanced DBS (or willingness to obtain)

**Desirable**
- NVQ Level 2/3 in Health & Social Care

**Essential**

Experience supporting vulnerable adults who may be living with the following
- Alcohol dependency
- Drug addiction
- Dual diagnosis (mental health + substance misuse)
- Risk of overdose or relapse
- Non-compliance with treatment plans
- Probation or recent release from custody
- Anti-social behaviour or community safety concerns
- Risk to self or others (violence, exploitation)
- MAPPA involvement or safeguarding flags
- Victims of domestic abuse or coercive control
- Victims of financial exploitation or benefit misuse
- Low self-esteem and/or social isolation

**What We Offer**
- Structured induction and ongoing training
- Supportive team and supervision
- Career progression opportunities
- Mileage reimbursement
- Flexible contracts: choose between 22.5 hrs (part-time) or 37.5 hrs (full-time)

**Job Type**: Permanent

Pay: £24,420.00-£25,012.00 per year

**Benefits**:

- Casual dress
- Company events
- Free or subsidised travel
- On-site parking

Application question(s):

- Can you describe your experience supporting vulnerable adults in exempt accommodation settings?
- What’s your approach to lone working and emergency protocols?
- How do you maintain accurate and audit-ready records of resident interactions and support plans?

**Experience**:

- written support planning : 1 year (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person