Hire Desk Controller

6 days ago

Warrington, United Kingdom MGF Full time

MGF are currently seeking to recruit an experienced Hire Desk Controller to join our busy depot in Warrington. We offer a competitive rate of pay to applicants who display the required skills.

Reporting to the Operations Manager, you will provide an efficient and effective service on the Hire Desk to assist the team with their activities.

Your key responsibilities may include:

- Dealing with enquiries and converting them into hire business
- Responsible for receiving orders (On-hires) and requests for collections (Off-hires)
- Calculation and supply of quotes on CRM system
- Planning of transport for deliveries and collections
- Daily preparation of drivers’ paperwork
- Daily communication with sites
- Customer’s loss and damage reports
- Answering incoming calls

The core requirements for this role are:

- Experience in a customer service role, preferable within a hire/sales environment
- A professional manner with good communication and people skills
- PC literate with experience of Microsoft Systems
- Ability to prioritise work load and work to tight deadlines
- Local area knowledge for the depot areas served
- Motivated self-starter with good administration, time management and organisation skills

As well as a competitive salary, we also offer the following:

- Option to purchase additional days of annual leave
- Additional annual leave awarded to recognise long service
- Pension Scheme
- Life Assurance
- Training & development - online, in house, external providers and hands on practical experience
- Award and recognition initiatives
- Discretionary bonus scheme based on business performance
- Shutdown over the Christmas period
- Refer a friend scheme
- Free on-site parking

Our ideal applicant will be a team player with a flexible approach who is capable of prioritising a varied workload who would like to work for a well-established company.

MGF is a privately owned independent company specialising in the supply of excavation support equipment to the construction industry through hire and sale. Our strategy is to provide a comprehensive service to our customers. This is achieved through continuous investment in our products, infrastructure, processes and people to achieve long term sustainable growth. Employing over 400 staff, we operate nationally from 14 locations.

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