Administrator (Referral Team)

7 days ago

Plymouth, United Kingdom Pathfields Medical Group Full time

**Administrator**

**Who are we?**

We are a GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients.

We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.

We became a voluntarily Real Living Wage employer in April 2021.

**Role Responsibilities**:

- To process patient referrals through to outside agencies
- To process incoming online consultations
- To process patient complaints in line with the practice complaints policy
- To process safeguarding correspondence as per the practice policy
- To update social media platforms and the practice website as instructed by the assistant admin manager
- To promptly action tasks in relevant task boxes and those assigned personally
- To be aware of GDPR requirements and ensure these are adhered to
- Manage own time, workload, and resources
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- To promptly action tasks in relevant task boxes and those assigned personally
- Photocopy documentation as required
- Processing incoming and outgoing mail
- Carry out system searches as requested
- Support all clinical staff with general administrative tasks as requested
- To be aware of GDPR requirements and ensure these are adhered to
- Exceptional communication skills (written and oral).
- A professional telephone manner.
- High level of computer literacy.
- Previous experience using SystmOne.
- A flexible pro-active approach to work.
- Experience of working in a fast-paced environment.
- Ability to work on own initiative and prioritise task effectively.
- Ability to work under pressure while remaining calm in difficult situations.
- Professionalism and discretion when dealing with sensitive information, maintaining confidentiality at all times.

**Why should you apply?**
- Competitive salary being a Real Living Wage employer.
- A supportive and friendly working environment.
- An offer of a permanent contract on completion of a probation period.
- An opportunity to join the NHS Pension scheme with a 20% employer contribution.
- An opportunity to join the Cycle to Work Scheme.
- 6.6 weeks holidays including bank holidays (pro rata).
- Eligibility for the NHS discount service.
- An opportunity to develop personal skills and experience.
- Comprehensive induction/training schedule.
- In house teaching, mentoring and support.

**How to apply?**

**Please note**:Initial interviews will be held virtually via Zoom.

**hours - **20 hours per week
- Monday 08:00 - 13:30
- Tuesday Non-working day
- Wednesday 08:00 - 18:00
- Thursday - 08:00 - 13:30
- Friday - Non-working day

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: From £9.50 per hour

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday

Work Location: One location

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