Current jobs related to Customer Success Executive - Gloucestershire - Claranet

  • Sales Executive

    4 days ago

    Gloucestershire, United Kingdom Innova Search Full time

    Role: Car Sales Executive Location: Gloucester, GL2 **Salary**: £20000 - £45000 Company Car Due to the current levels of customer demand, our client is looking to grow their Sales department and are looking for a driven and enthusiastic Sales Executive to join the team. This is an exciting opportunity to work for a progressive, prestige brandsand will...

  • Pr Account Executive

    5 hours ago

    Gloucestershire, United Kingdom G B Solutions Full time

    **PR Account Executive** **Competitive £** **Gloucestershire** An established PR Agency, in the centre of Cheltenham is looking for an experienced B2B PR Account Executive to join them on a full-time, permanent basis. Working with some of the biggest tech companies, the PR Account Executive will be familiar with technical terminology, having worked...

  • SEO Executive

    2 days ago

    Gloucestershire, United Kingdom Sanderson Full time

    **SEO Executive** **£26,000 - £30,000 flex DOE + very strong benefits package** **Permanent** **Once a week in either Gloucestershire or Oxfordshire (very flex)** **The Role** My client are actively looking for a Search Engine Optimisation Executive to join their Marketing team, at an exciting stage of development. They're growing the team out due to...

  • Customer Success

    6 days ago

    Bradley Stoke, Gloucestershire, United Kingdom Trackman Full time

    Job Description Do you have a passion for managing customer success and satisfaction? And do you thrive by working closely with customers on site at their facilities? Then, we can offer you an exciting opportunity in this position. At Trackman we are growing, as we constantly strive to further develop our market leading sport tracking solutions. This is why...

  • Customer Success Adviser

    2 weeks ago

    South West, Gloucestershire, Rosehill - Hybrid, United Kingdom UCAS Full time £19,000 - £23,800 per year

    General information Reference Publication start date /11/2025 Publication end date /12/2025 Post DescriptionCustomer Success Adviser LocationSouth West, Gloucestershire, Rosehill - Hybrid Job ProfileCommunications and Marketing - Digital Marketing TitleCustomer Success Adviser - 12 month FTC Contract TypePart TimeAbout us About UCAS UCAS is at the...

  • Pr and Marketing Executive

    2 days ago

    Gloucestershire, United Kingdom Sanderson Full time

    **PR & Marketing Executive** **£26,000 - £30,000 flex DOE + very strong benefits package** **Permanent** **Once a week in either Gloucestershire or Oxfordshire (very flex)** **The Role** My client are actively looking for a PR & Content Executive to join their Marketing team, at an exciting stage of development. They're growing the team out due to...

  • Sales Director

    6 days ago

    Cheltenham, Gloucestershire, United Kingdom Executive Integrity | B CorpTM Full time

    Job Title: Commercial Shipping Sales Manager Location: United Kingdom Who are we recruiting for? We are recruiting for a dynamic and innovative tech startup that is transforming the Satcom and maritime markets. This ambitious company is developing cutting-edge technology that reshapes how connectivity is delivered and optimized for the maritime industry....

  • Pr Senior Account Executive

    2 days ago

    Gloucestershire, United Kingdom Walker and Sloan Ltd Full time

    Walker and Sloan are proud to be working with one of Gloucestershire's well-established and growing PR Agencies. Due to some fantastic client wins they are now looking to add a talented PR Senior Account Executive to their team. PR Account Executive and Senior AE/Account Manager We’re searching for a creative and confident full time**PR account executive...

  • Media Operations Executive

    5 hours ago

    Gloucestershire, United Kingdom Inspiring Interns & Graduates Full time

    About Us: We are a performance digital marketing agency sharing our expertise in customer and campaign data analytics to inform website design, build and continual optimisation, and customer centric, insight led digital marketing solutions in all channels and platforms. About the Role: We have 2 exciting vacancies that would suit someone who has some...

  • Marketing Executive

    2 weeks ago

    Gloucestershire, United Kingdom Sanderson Full time

    **Marketing Executive - Content and PR** **£26,000 - £31,000 flex DOE + strong benefits package** **Permanent** **Once a week in either Gloucestershire or Oxfordshire (very flex)** **The Role** My client are actively looking for a PR & Content Executive to join their Marketing team, at an exciting stage of development. They're growing the team out due...

Customer Success Executive

2 weeks ago

Gloucestershire, United Kingdom Claranet Full time

**About The Role**:

- Support reactive sales opportunities for revenue growth or retention of customers, ensuring enquiries are despatched to the correct internal owner
- Administer Claranet’s Customer Feedback inbound activity to ensure that any customer contact is recorded and resolved within set SLAs and KPIs.
- Takes ownership of customer feedback and investigate, ensuring they are resolved efficiently and satisfactorily.
- Understand and identify customers concerns, manage in line with the appropriate level of management engagement and agree resolution approach.
- Working with Customer Success Team to ensure that Claranet continually achieves a positive client relationship, maximise customer satisfaction which is measured via Net Promoter Score
- Support the Customer Success Team with administration activity such as Service Reporting, Critical Incident Management or Incident Reporting.
- Attend Customer Success meetings (internal to identify areas to learn and develop Claranet’s Customer Service Experience).
- At all times represent Claranet Customer Service professionally, working with all teams to continually improve Claranet’s customer service experience and demonstrate a forward-thinking approach.

**Teams to collaborate with**
- **Customer Growth and Success **- ensure aligned and efficient management of customers, maximise customer retention and maintain revenue on re-contracting.
- **Portfolio, Alliances and Technology Practices **- ensure the best solutions are being sold to the customers and provide feedback from the customer.
- **Customer Experience and Managed Services** - ensure we are consistently providing the best service to our customer, proactively monitoring their needs, and integrating their feedback into our future strategy.
- **Finance and Corporate Development** - contribute to the budget process and ensuring the team is adhering to internal standard.
- **HR and People **- support recruitment and learning and development strategy to develop industry leading product and service offerings.

**About You**:
**Behavioural competencies - organisational and behavioural fit**
- You will be someone who thrives on Sales, organisation, problem solving and working in a team as well interacting with key contacts from Claranet’s large customer base.
- Experience of reactive sales with commercial acumen to support both revenue growth and revenue retention opportunities
- Experience of working within a customer service environment and familiarity with resolving and responding to customers concerns.
- Ability to prioritize multiple complex tasks, whilst working to tight deadlines.
- Ability to communicate confidently both verbally & written whilst demonstrating close attention to detail.
- Ability to consistently produce high quality customer engagement output and confidently recommend improvements.
- Ability to develop and maintain relationships at all levels across multiple geographic locations (externally and internally)
- Ability to work flexibly when required
- Ability to adapt to change and work in an agile working environment.
- Be self-motivated with personal drive and enthusiasm to continually improve both Claranet and their own development.

**Critical competencies - technical fit**
- Proven ability to work creatively and analytically in a problem-solving environment and able to develop others to do the same
- Ability to interpret and lead discussions with data and customer information and be able to present information in a concise manner
- Knowledge of Managed Services and Technology
- Aspiration to work within the IT industry

**About Us**:
**About Claranet**

At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

**Working For Claranet**

Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.

But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of ou