Customer Service Admin Apprenticeship 15 Months

7 days ago

St Albans, United Kingdom Talentspa Full time

**Customer Service Admin Apprenticeship (15 months)**

**St Albans, Hertfordshire**

**Working Hours: Monday - Thursday, 08.45-17.00, Fridays 08.45-16.00 (40 hrs p/w)**

**Salary: National Minimum Wage (NMW/NLW)**

**Benefits: Up to 30 days holiday (FTE), Sportswear discounts, early finish Fridays, pension scheme**

Our Client is a market leader in design, sourcing, distribution, and promotion. Specialising in apparel, footwear, and accessories, our Client nurtures a range of high-profile consumer brands in both the UK & International markets, creating outstanding productranges with authentic brand identities.

**About the Role**

Our Client is looking to recruit an apprentice to complete a Business Administrator Level 3 Apprenticeship across a period of 15 months, while getting hands on experience as an Independent Accounts Administrator (Customer Service).

**Key Responsibilities**
- Delivering timely and efficient customer service administration and support in liaison with the Key Account Managers.
- Business partnering with the relevant internal operations teams to handle queries relating to the whereabouts of stock/deliveries etc.
- Handling customer web enquiries, ensuring to escalate to the Operations Manager where appropriate.
- Team working to manage the entry, contact and post/ goods in and out for the building (reception duties).

**Functional and/or Technical Skills**
- Excellent administrative skills
- High level of attention to detail
- High-level of organisational and planning skills with the ability to manage conflicting and competing demands effectively

**Apprenticeship Overview**:
Our Client are working closely with Qube Learning to source and recruit the perfect apprentice to fit in to an already successful and established team. The successful recruit will be allocated a dedicated Tutor to mentor you through your individual learningplan and they will support you every step of the way throughout your apprenticeship. This is an excellent opportunity to join a well-established company and kick start your career.

Throughout the 15-month apprenticeship you will receive off-the-job training in the form of practical training, shadowing, coaching & mentoring, online learning and support with assessments. This apprenticeship aims to provide learners with the skills andbehaviours to develop a rounded knowledge of Business Administration at an advanced level.
- Our Client is an equal opportunities employer._

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