Reception Supervisor

**_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá London Kensington SW7**4PE** Member of Meliá Collection, is an elegant boutique hotel accompanied by the most exquisite service and a refined air. Tradition and avant-garde in the purest English style, this city hotel with elegant rooms and suites fits in perfectly to the most select neighborhood in the city. ***Salary package: £29,120 plus service charge**// Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more** **_Reception Supervisor_** Mission: To supervise the daily shift on Reception, ensuring all Receptionists and Cashiers carry out all duties to the required standards and that all guests are attended to with the utmost courtesy. **_Responsibilities will include, but are not limited to:_** - Acting as a Duty Manager in the absence of senior management - Overseeing the Front Office operation, ensuring a smooth and efficient service - Handling escalated guest issues, coordinates with other departments and takes charge in emergencies or special situations - Observing and ensuring that all staff on duty are aware of the security, health and safety regulations. - Supervising and organising all staff on the duty shift, affording maximum desk coverage at all times. Ensuring that all meal breaks are taken. - Ensuring that all special requests for regular guests, VIP's and groups are actioned with guidance from the Reception Management team. - Making all staff on duty aware of the daily availability and overbooked situations if applicable. - Assisting the Reception Management team in the implementation of new procedures and coordination of training. - Ensuring the hotel’s credit procedure is adhered to at all times, with guidance from the Reception Management team if required. - Keeping in close contact with Housekeeping and Concierge throughout the shift to follow through on all special requests made. **_ What are we looking for?_** - Minimum 2 years of experience in a related activity - Fluency in English - Spanish knowledge would be a plus - Knowledge of the Opera system. - Availability to work any day of the week, inlcuding weekends and Bank Holidays - Flexibility to work various shifts, including early, middle and late shifts is expected - There may be an occasional requirement to cover night shifts if necessary **Because belonging to the great Meliá family is being VIP** - **Competitive Salary** - **Holidays**:28 days’ holiday including 8 public holidays - **Contributory pension scheme** - **Discounted dental and health cover with HSF** - **Personal Development**:programs designed to support your career right from the start, with unlimited access to online learning platform - **High street discounts**:with Perks at Work **At Meliá we are all VIP** Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP**People. - At Meliá Hotels International, we are committed _**_to_**_ _**_equal opportunities between women and men_**_ _in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._ - We promote our commitment _to_ _**_equality and diversity_**_, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that_ _**_diversity and inclusion among our employees are essential for our success as a global company_**_._ - Additionally, we support the sustainable growth of our industry through_ _**_a socially responsible team_**_. In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_". Thanks to all our collaborators, we make it possible._ If you want to be** “Very Inspiring People”**, follow us on: **INSTAGRAM**-**TWITTER**-**LINKEDIN**-**INDEED**-**GLASSDOOR** INDFOH