Complaints Handler

2 weeks ago

Leicester, United Kingdom Recra Consulting Full time

**_Recra are currently recruiting_** for a Complaints Handler for their well-known client within the LE4, this business is a market-leading and fast-growing business. Its an ideal time to join a business that could offer future progression and development.

**Job Details**:

- The job is all about connecting with the customer and doing everything you can to make the experience of buying from our client a good one.
- You need to be passionate about listening to customers, communicating with customers effectively, and taking ownership of their queries through to a successful conclusion.

**Your Main Responsibilities will be**:

- Manage any queries, feedback, or escalations with manufacturers or third-party delivery companies.
- Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience.
- Ensure each customer has a positive experience and will become a repeat customer.
- Deal with day-to-day administrative tasks within the department.
- To optimize the performance of the Customer Services Team by continually improving our customer's experiences.
- Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team.

**About You**:

- We are looking for someone with a genuine desire to go beyond to provide exceptional customer service and someone with experience in communicating with customers effectively via various channels.
- You must have excellent communication and interpersonal skills to be able to deal diplomatically with a range of people inside and outside of the business.
- Exceptional attention to detail, proven general IT skills, and someone who can work individually, or as part of a close-knit team is a must.
- Ideally 3+ years experience in Customer Service and complaints handling.

**Hours of work**:

- Monday to Friday 9am - 5:30pm for 3 weeks and one week will cover the weekend but you will be given two mid weekdays as rest off during that week.

**If you'd like more information, please contact Charlotte at Recra on 0116 4646336.

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