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Technology Documentation

3 weeks ago

London, United Kingdom Millennium Management Full time

Technology Documentation & Training Specialist (Fixed Term Contract)

Technology Documentation & Training Specialist

**Position Title**: Technology Documentation, Training and Adoption
**Department**: Infrastructure Technology
**Employment Type**: Fixed Term Contract

**Key Responsibilities**

**Documentation Management**
- Research and compile technical documentation on the latest technology standards and best practices
- Translate complex technical concepts into language that is accessible to non-technical audiences.
- Develop concise documentation that serves both end users and internal support teams
- Maintain and update documentation to reflect changes in technology, processes, or policies.

**Training Development and Delivery**
- Conduct in-person training sessions for new technology implementations and system updates
- Facilitate virtual adoption sessions using various online platforms and collaboration tools
- Provide initial and ongoing training and education for users in the operation of technology systems

**User Support and Adoption**
- Work with users at all levels of the organization to determine training needs and learning preferences
- Gather requirements from end users to improve training effectiveness and documentation quality
- Work across both product and engineering teams to understand products and services in order to translate complex technical concepts into Millennium specific user-friendly training materials and workflows
- Track training completion rates and user adoption metrics to measure program effectiveness
- Provide feedback to management on process improvements and training program enhancements

**Qualifications**

**Experience**
- 2+ years of experience in creation of technical documentation and training delivery, preferably in the technology sector.
- Strong understanding of end user technologies and emerging technology trends

**Skills**
- Excellent verbal and written communication skills with the ability to convey technical information to non-technical users
- Strong presentation skills for delivering effective training sessions
- Ability to create clear, concise, and engaging training materials for diverse audiences
- Ability to work both independently and collaboratively in a team environment.
- Strong organizational skills and attention to detail.