Community & Facilities Lead

The Community & Facilities Lead will be responsible for the overall coordination and success of Shrewsbury Town FC Foundation facilities. The role will consist of occasional project delivery across the Foundation as well as the coordination and management of the STF booking system ensuring the most efficient and satisfactory experience for customers, participants and staff.

**HOURS OF WORK**
- Full time 37.5 hours with the ability to work flexible hours including late evenings (up to 10pm) at short notice, weekends and holidays.
- Core hours will be released on a two weekly rota basis.

**PRINCIPLE RESPONSIBILITIES**

Working in collaboration with the SMT to co-ordinate the day-to-day running of facilities

Work with internal and external partners to continually develop a robust programme of activities that reflects the needs and aspirations of community users

Support the planning, implementation and review of a community usage development plan

To take a lead role in ensuring that all facilities run to an exceptional standard offering the highest level of customer satisfaction and safety.

Operate and drive our community vehicles to provide transport for students and participants as and when requested

**FACILITY MANAGEMENT**

Be responsible for the security of facilities as required when on shift.

Liaise and work with the Foundations project leads to increase provision and programmes.

Liaise and work with all departments to ensure facilities are both safe, clean, and fit for purpose

To create, develop and implement an effective and structured maintenance plan for all facilities

To provide facilities as dictated by the booking programme, ensuring rooms and equipment are fit for purpose and available as required

Responsible for opening and closing the facility in line with operating procedures

To ensure compliance with all Charity policies, financial regulations, and personnel procedures.

To assist in the completion of ongoing maintenance and cleaning schedules

Allocate duties and responsibilities as required, to include the planning and allocation of work as well as checking & evaluating ensuring maximum efficiency across the department and a high level of service/cleanliness is achieved.

**HEALTH & SAFETY (In consultation/liaison with Site Managers/Landlords)**

To work with the Facilities Manager/Health & Safety officer to ensure all facilities comply with Statutory Regulations / Legislation /Codes of Practice as well as Risk Assessment Protocol as set out by Shrewsbury Town FC Foundation.

To be responsible for carrying out daily / weekly / monthly checks relating to statutory maintenance and health and safety, ensuring accurate logging records are complete and filed.

To be responsible for daily visual checks, and ensuring that facilities are kept free from litter, leaves, weeds, and debris to maintain a clean and tidy environment.

Ensure that all staff are aware of their Health & Safety responsibilities and in the delegation of duties as well as ensuring that all necessary steps are taken to meet reasonable health and safety compliance.

Ensure a safe and healthy environment is maintained for other staff and members of the public.

Identify and report faults/damage to equipment or the building fabric as appropriate.

To take preventative measures and steps to eliminate health and safety risks where possible, and report any hazards immediately to the SMT.

To liaise with key external contractors when required to ensure that defects are rectified at the earliest opportunity

To undertake daily and periodic maintenance tasks, to include decorating and repairs, to ensure a safe and well-kept environment is maintained.

Ensure safe and correct practices are undertaken with all equipment, both by staff and community users, in compliance with Health and Safety Legislation/Guidelines.

To have due regard for the security of equipment, buildings, and site and to ensure any maintenance issues are logged and procedures are followed to rectify any problems.

**CUSTOMER SERVICE**

Work to deliver quality customer services across all STFCF Facilities

Communicate and manage service standards of staff under your supervision.

Ensure that high levels of cleanliness are maintained at all times and facilities are always well presented.

To provide a high level of customer care and deal with all compliments, comments, complaints and enquiries politely and efficiently.

Undertake regular meaningful consultation to monitor performance against set standards.

To work with external partners to maximise the effectiveness of service delivery.

To develop effective working relationships with key agencies

**OTHER DUTIES**

Attendance at appropriate staff meetings and events.

Deliver on matchday activities at the football club as and when required.

Attend steering group meetings.

To set and meet key performance indicators.

To undertake any other duties not detailed above commensurate with the level of the post.