Customer Service Consultant

2 days ago

Bath, United Kingdom eFinancialCareers Full time

At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities. To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
**The role**:
With roots stretching back more than 170 years, M&G plc serves more than 800 institutional clients such as pension funds and insurance companies. Our aim is to grow our customers' wealth and improve their world by investing with care.
We are looking for an enthusiastic and engaging Customer Service Consultant to join an exciting, busy and dynamic area and help us deliver an industry-leading level of customer service. As part of the Operational team, you will be at the heart of our businessand help to drive the overall success of the company.
We have modern office facilities in three main locations - Stirling, Edinburgh and Bath. We are operating a hybrid approach to home/office working. We'll make sure you have all the equipment you need to carry out your role both in the office and outside it.
T here is a lot to learn, but we offer great training and coaching to make sure that you're well prepared to support the needs of our customers and financial advisers. Along with this there will be opportunities to learn other skills to help further your career.
**Our full-time working hours are 35hrs per week however, we do offer part time and flexible working patterns on a pro rata basis **.
**Key Knowledge, Skills & Experience**:
We think this is the perfect first step to a career in Financial Services. However, any of the following will be an advantage:

- Financial Services experience (not essential), in WRAP or asset/wealth management sector
- Well-organised
- Excellent communication skills and a great phone manner with the ability to build rapport and show empathy
- Proactive in your approach to your work and change within the workplace
- A working knowledge of Microsoft Office, including Teams, Word and Excel

**What we offer**:

- Generous pension (up to 13% company contribution)
- Eligibility for annual performance bonus (enrolment after first employment)
- 30 days' holiday per year plus bank holidays
- Private medical insurance

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity,age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

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