Customer Experience Consultant

**Location**:
Bath

Department:
Customer Support

Hybrid working - Office based training in Bath, moving to hybrid/remote working model following

Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage and protection broker with over 160 awards to its name.

Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From ‘The Extra Mile’ colleague nominations - recognising those who go above and beyond, your birthday off and our fabulous Perkbox membership and much more, this is a place that really gives back on the effort you put in.

Right now, we’re expanding our Bath office and taking on Customer Experience Consultants. This is a fabulous opportunity for any customer service savants who are looking to go next level, to jump into the finance sector and learn the ropes of the market through the UK's largest fee free broker. We'll guide you and give you everything you need to grow and excel, with plenty of progression opportunities available.

**The Role**:
As a Customer Experience Consultant, you will be the first point of contact for new and potential customers of L&C. You'll be speaking to customers on both an inbound and outbound basis, building rapport and helping them up to the point of wanting to proceed with our various services here at L&C, as well as during and at the end of their journey calling to see if we can help further.

You will be supported and trained to attain the level needed to give our customers the service we strive for. Answering enquiries and helping with the setup of cases prior to speaking to one of our advisers, you'll be the driving force in helping engage and support customers, ensuring their experience with L&C is positive and reflective of our values.

**About You**:
At L&C we care about our customers. We’re looking for individuals who are self-motivated, well organised and have an excellent telephone manner and communication skills, both written and verbal. Ideally, you’ve had previous experience in a customer service focused role, administration experience is desirable but not essential. You’ll need to be able to work both as part of a team and on your own, and deliver a high level of customer service. We require a minimum of 6 GCSEs or equivalent with a minimum of a C grade in Maths & English.

**Why join L&C?**:
Working at L&C means being part of an environment of respect and equality. We care about our customers, but our employees are what make the magic happen. We’re always ready to listen and do what we can to make L&C even better for those receiving and providing our services. Working with us means being part of an environment of respect and equity. The standard of training is as high as it can be, so that the service you’re able to deliver is at the same level. What you do with it and where you take your role from there is up to you - because there are ample opportunities to flourish and progress.

As an employee of L&C, you’ll get:

- A starting holiday entitlement of 24 days
- The challenges and opportunities that make us develop professionally & personally
- Being part of a respectful working environment
- Having a day off on your birthday and if you move house
- Comprehensive benefits and employee support programmes

**Our values**:
We will always..

be

**Respectful**:
Valuing diverse perspectives and nurturing an environment where every individual is treated with dignity and consideration.

“Respect is the foundation of all relationships”

act with

**Integrity**:
Maintaining a steadfast commitment to honesty, transparency and ethical conduct.

“Integrity gives you freedom - You have nothing to fear once you have nothing to hide”

be

**Supportive**:
Embracing an environment which champions growth, empowerment and well-being for all.

“Don’t believe in just yourself, believe in your team”

be

**Innovative**:
Create an environment where our people and ideas connect, to make sure tomorrow is better than today.

“Creativity is thinking up new things - innovation is doing them.”

act as

**OneL&C**:
Cultivating a OneL&C ethos where all individuals are equally
valued and empowered to contribute to our shared success.

“We protect each other; we uplift each other; we thrive together”