Shoryu Regent St

2 weeks ago

London, United Kingdom Japan Centre Group Full time

**Job Title**: Supervisor

**Location**: Central London, SW1Y 4LR

**Division/Department**:Front of House

**Working Hours**:Shifts are scheduled on a rota basis: Mondays-Sundays, between the hours of 09:00am-11:30am(Subject to change).

**Salary**:_£2,000_**_ Joining Bonus: £500 will be paid after 3 months of service, £500 paid after 6 months of service, and £1,000 after 12 months of service)_**£26,000-£29,000/year DOE_, PLUS Service charge and tips_

**Reporting To**: General Manager

**Job Purpose**:To support and assist the Management Team to run restaurant smoothly. Helping to ensure that the restaurant areas are professionally managed/ organised and a high degree of customer care, quality, cost control and revenue maximization is achieved.

**Essential Duties and Responsibilities**:

- To assist in the management of the restaurant and cover in the absence of the respective heads of departments. (Restaurant General Manager and Assistant Manager)
- Follow opening and closing procedures
- Complete the daily briefing
- Check colleague break entitlement
- Complete daily, weekly and monthly reports
- Check and order stock for the next day
- Check any running offers for the shift and make sure everything is ready for it (Bleep, posters, menu pages, etc)
- Divide the tips and distribute to colleagues
- Follow-up with Customers
- Ensure total guest satisfaction is achieved
- Ensure the highest standards of professionalism, cleanliness and service delivery are followed at all times by all team members
- Ensure all company procedures are adhered to at all times.
- Ensure any guest issues are addressed immediately and resolved in a manner which exceeds the customer’s expectation(when Manager or A. Manager not present)
- If maintenance works or repairs are required, contact the Maintenance Team.
- Promptly deal with security issues and report to Management.
- Take care of customers who have special dietary requirements.

**Sales and Marketing**:

- Assist in the promotion/creation of in-house sales initiatives ensuring operations contribute proactively to the overall sales function
- Ensure all service and hospitality quality standards are adhered to on all occasions by yourself and the teams that you supervise.

**HR and Training**:

- Ensure all new team members are inducted, mentored and trained thoroughly alongside the Restaurant Manager and Assistant Manager.
- Ensure excellent communication within the restaurant team
- Attend all management meetings and training sessions as required.

Any Other Duties
- This job description is not exhaustive
- You may be required to carry out other safe and reasonable requests from the Management Team.
- We will provide training commensurate with the tasks you are asked to complete.

experience

A 2 hour trial shift is required before any employment is considered.

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