Student Lifecycle Events and Engagement Officer

Job Description

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

We are the Student Administrative Services Department, who undertake the administration of the student lifecycle including Welcome, Enrolment & Registration, Visa Support & Guidance, Student Records, Graduation, and International Orientation. We work to ensure all students who study at King's receive a world-class student experience by aligning support for students through their educational journey at King's with the academic cycle of events throughout the year.

About the Role

The Student Lifecycle Events & Engagement Officer (Welcome & Graduation) will assist in the preparation, organisation and administration of these important university events, and aim to provide a high-quality experience for all our staff and students. Working collaboratively with services and faculties across the institution, the post holder will provide quality customer service for stakeholders, responding to enquiries competently and appropriately, and continually seeking opportunities to enhance the student experience. We regularly see over 10,000 students attend graduation ceremonies each year, and over 15,000 students attend our Welcome events.

Experience of working in events is desirable, though not essential, and a keen eye for detail with an understanding of the logístical requirements of event management beneficial.

This is an exciting opportunity for an individual looking to gain large-scale events experience, support student engagement, and who wishes to utilise their skills and expertise in organisation and stakeholder management.

This post will be offered on a full-time permanent contract.

Please be prepared to work flexibly during delivery times and note that some events and activities take place outside of normal working hours on evenings and weekends and/or require early start times/late finishes.

Key responsibilities

The Student Lifecycle Events & Engagement Officer (Welcome & Graduation) will be responsible for:

- Supporting the planning, preparation, and running of Graduation ceremonies and Welcome to King’s events
- Providing an excellent standard of customer service in the delivery of appropriate information and advice to a wide variety of stakeholders including students, academics and professional services staff
- Supporting the needs of service providers (e.g. photographers, caterers) and other College departments (e.g. KCLSU, fundraising), and answering their queries
- On event days assisting in the overall management of the day and assisting in the supervision of temporary staff. Providing advice to students and visitors with a particular focus on creating a positive experience
- Supporting the Senior Student Lifecycle Events & Engagement Officer (Welcome) with maintaining, reviewing and updating relevant webpages, our Welcome to King’s app, and key FAQ documents for students and staff
- Fostering good working relationships with a wide range of stakeholders
- Responsible for recruiting and building a core group of student ambassadors for all relevant Welcome to King’s and Graduation events. This includes planning roles, briefing and training ambassadors, completing administrative tasks, liaising with ambassadors, and working collaboratively on specific projects with ambassadors
- Lead on the planning, creation and delivery of the Welcome Hubs as part of the Welcome to King’s package of events
- Support the Senior Student Lifecycle Events & Engagement Officer (Welcome) in the planning and delivery of International Orientation, a bespoke event for up to 1,000 students as part of Welcome to King’s
- The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._

Skills, knowledge, and experience

Essential criteria
- Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in events coordination, or managing stakeholders. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
- Experience of working in a customer service/events environment
- Ability to collaborate well with others and to use initiative and creativity to resolve problems
- Strong organisational ski