Customer Service Assistant

5 days ago

South Ashford, United Kingdom Gibbs & Dandy Full time

**We are looking for an energetic and enthusiastic Customer Service Assistant to join our team in Gibbs & Dandy Ashford (TN23 1DP)**

This role is working with **Gibbs & Dandy** as part of the **STARK Group.** We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftspeople who build, renovate, and maintain the cities of tomorrow.

At **STARK Group**, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences,and backgrounds that our employees bring to their everyday work.

**Is this role right for me?**

This role has a strong focus on customer service as well as working in different areas of the branch, so this role is great for someone who loves to build relationships with customers and enjoys a varied role. **The person we're looking for will have**:

- A passion for delivering great customer service
- A flexible approach to work; happy to work in various departments within the branch
- A great team player: ready to support colleagues and customers when needed
- A confident communicator, both over the phone and in branch

**Hours of Work**: Monday-Friday 7:00am-17:00pm and every other Saturday 8:00am-12:00pm

**What will I be doing?**

As a **Customer Service Assistant**, your role will be essential to keeping our branch running smoothly. From serving our customers at the trade counter and in the yard, and from monitoring stock to growing our sales, you'll be at the heartof our operations. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within Gibbs & Dandy.

**To support our customers and deliver a great service you will**:

- Assist and advise customers on the shop floor, trade counter and in the yard
- Get to know our products and services to make the most of all customer interactions
- Develop great relationships with new and existing customers, understanding their needs, and providing proactive advice and solutions
- Process and prepare customer orders using our in-house systems
- Build relationships with customers both face to face and over the phone
- Maintain stock levels in branch and carry out regular stock counts
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe
- Work with colleagues to suggest opportunities for improvement

**What will we offer you?**

STARK Group are pleased to offer you:

- A competitive salary
- A discretionary bonus scheme
- Opportunities for career progression and development
- 31 days' holiday (including bank holidays), plus the option to buy or sell additional days
- A defined contribution pension scheme
- Great discounts across high street chains, online stores and holiday agents
- STARK Life Assurance Scheme
- Access to a leading health and wellbeing portal

**Are Gibbs & Dandy and STARK Group inclusive employers?**

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

**We'd love to hear from you, hit apply And a member of our Internal Recruitment team will be in contact with you.

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