Receptionist / Clerical Officer
3 days ago
An opportunity has arisen within Radiology for a full time Receptionist/Clerical officer.
The position is based at between St Michaels and Bristol Royal Infirmary(BRI) Hospitals. Your work pattern will be Monday to Friday 9-5.
Working 2 days at St Michaels 3 days at BRI
- To check in and update patient details on arrival of their appointment.
- Book patient appointments in line with the Patient Access Policy (PAP), print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)
- To input outcomes of appointments, including those of patients that did not attend on the relevant computer systems in a timely and accurate manner according to the relevant Trust standards
- Answer patient phone calls in a polite,timely manner
- To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
**Patient Care**:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
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