Patient Pathway Co-ordinator

Band 4 - Patient Pathway Co-ordinator - Electrophysiology (Full Time)

The Government has announced that the legal requirement for all NHS workers in England, to be double vaccinated,is currently under legislative review.

We do however encourage those in roles that have face to face contact with patients to be double vaccinated against COVID-19 (unless they are medically exempt), and are continuing to support the vaccination uptake for all staff as this remains the best line of defence.

The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the Trust. Ensuring that all pathways are front validated at all stages of the pathway.

Actively chasing results in order to reduce treatment length of time.

Also to participate in providing an effective administration/typing service to the multidisciplinary team.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential.
1. Work as part of the team in undertaking Secretarial workload for the Electrophysiology Consultant (s) and Nurses
2. Work with the Service Manager/Delivery Manager or Delivery Service manager (line manager) to ensure that administrative processes for the patient pathway meet the quality standards required both nationally and within the directorate and are adhered to.
3. Ensure that all incoming and outgoing communication, including urgent matters are dealt with efficiently (including vetting correspondence and ensuring that appropriate action is taken before passing on).
4. Identify and escalate emerging issues that may cause delays at any point in patient pathways.
5. Work closely with line manager and multidisciplinary team to ensure all patients with allocated slot issues (ASIs), for your Consultant are given appointment dates within the time period specified and within the correct clinic specification.
6. Use the Trust information systems to monitor patients’ pathway progression, monitoring appointments and attendance through the use of IT systems such as CRS. Observe legal and Trust data confidentiality, security and quality requirements.
7. Input and retrieve information from the departmental and/or Trust computer systems in accordance with departmental guidelines.
8. Use the CRS System booking when required, including moving and creating new slots for patients.
9. Maintain a regular “forward look” of upcoming clinics for your consultant, under or over-booking issues are proactively dealt with.
10. Supply clinicians and others with information on the 18 weeks status of the patients when required.
11. When clinics are cancelled at short notice (less than 6 weeks notice) inform patients of cancellation and work to resolve patients’ issues with a strong customer service approach.
12. Deal proactively with all enquiries from patients, carers, GPs and other service users, ensuring where possible that the caller’s needs are met or they are transferred to the most appropriate person. Respond to all informal concerns/complaints coming into the department both on the telephone and in writing and escalate where necessary.
13. Maintain a central record of doctors/consultants annual leave/study days.
14. Reporting and actioning any clinic/theatre cancellations and annual leave requests from your clinical team.
15. Collect and deliver post and occasional reception duties.
16. Be aware of changes in NHS waiting time targets and associated government policy, and the impact these may have on patient pathways, access targets and working practices.

The job description is not intended to be exhaustiv