Sr. Customer Service Associate

1 day ago

Milton Keynes, United Kingdom Viva Wallet Full time

Account Operations Consultant (Payment Specialist, Transaction Specialist, Senior Customer Service)

Do you have a background in data analysis, problem solving, accounting, financial services, payment transaction processes or similar data orientated background with a passion to resolve customer queries and provide high levels of customer service? If so you could be our next Accounts Operations Consultant to help investigate and resolve customer payment transaction queries.

**BASIC SALARY**: Up to £28,000 per annum

**BENEFITS**:

- Performance related discretionary bonus.
- 22 Days holiday rising to 25 + bank holidays.
- Company Pension scheme.
- Free gym membership (Milton Keynes office based employees only).
- Continual career development opportunities.

**About the role**:
Working as a 2nd level escalation point within our Customers Services Team the Account Operations Consultant, (Payment Specialist, Transaction Specialist, Senior Customer Service) investigate and resolves payment transaction queries from customers. This could be anything from a simple reporting issue through to compiling data to support a fraud or irregular payment investigation.

As Accounts Operations Consultant, (Payment Specialist, Transaction Specialist, Senior Customer Service), you will
- Perform internal tasks related to customer account status and transaction processing.
- Identify, research, and resolve customer issues using our CRM systems and tools.
- Ensure that incidents are resolved in a timely manner to meet defined service level targets.
- Be responsible for increasing customer satisfaction.
- Provide accurate and valid information by using a range of tools (database, spreadsheets).
- Follow communication procedures, guidelines, and policies.
- You will cooperate with internal departments to solve issues related to our clients or even propose changes in current processes.
- Develop and maintain professional relationships with colleagues and stakeholders to provide exceptional customer care services.

**Requirements**:
To be considered for this role you will need to possess experience of working within the banking / financial services sector (issuing, acquiring, bank transfers), and:

- Hold significant experience within Customer Service / Technical Support.
- Be a good listener with a customer centric approach.
- Possess working competency of using CRM software, digital packages and tools.
- Be goal / target orientated, to go the “extra mile”.

It is highly likely you will have worked in any of the following roles and/or markets and worked with the following products and/or services: accounts, accounting, financial services, banking, payments, transactions, transaction processing, payment processing, data analysis, data analytics, analytical customer services.

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Milton Keynes, MK9 2AH: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: AOC001

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