Visitor Engagement Assistant

We are looking for a visitor engagement assistant to enhance the visitor experience at Cannock Chase, located at Marquis Drive. You will be dealing with visitor enquiries, offering advice and guidance in a professional and courteous manner You will also be responsible for a small selection of items for sale and for administering the hiring of disability scooters**. **Weekend and Bank Holiday is an essential part of the role and you will work the weekend andl Bank Holidays.

**What you’ll bring**

You will bring enthusiasm, knowledge and an understanding of the site, to deliver an excellent front of house experience for our visitors. You will be an excellent communicator with a friendly approachable nature who will proactively engage with visitors. You should also be flexible in your approach to working hours and be able to cover some additional hours due to colleague absence You should also be willing to be part of a wider team and carry out other duties commensurable to your grade.

Actively engage with visitors to Cannock Chase

Help develop visitor offer within visitor centre

Promote conservation work on site

Assist in the running of small-scale events

Maintain visitor centre and immediate surroundings in a safe condition and litter and hazard free

Selling information leaflets/books/maps and small gift items associated with a country park.

Relay messages to ranger service and other site partners

Answer telephone queries

Enthusiastic, with a passion for the countryside/conservation and education

Visitor focused

Excellent communication skills

Front of house experience

Team Player

About Staffordshire County Council
**We are no ordinary county council**:
**Our Values**:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

**Our benefits**:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits.

**Our recruitment process**:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Package Description
An excellent local government pension scheme
- Generous holiday entitlement from 24 up to 33 days (plus 2 extra statutory days and bank holidays) depending on job role and length of se
- The option to buy up to an additional 2 weeks annual leave
- A range of flexible working options, depending on your job role, which includes agile working, flexible retirement
- Family Friendly Policies - maternity, adoption, paternity and parental leave
- Vivup benefits platform - gives you access to lots of retail, lifestyle savings and offers all in a handy app on your phone
- Volunteering Scheme
- Training and development opportunities, including coaching and mentoring
- Access to health and wellbeing support (including Occupational Health, Physiotherapy and Counselling Services)
- Eye care vouchers
- Car lease scheme / cycle & car loan scheme / employee car share scheme
- Bus and rail travel discounts