Tenancy Support Assistant

**Job Title**

Tenancy Support Assistant

**Salary Scale**

NJC Scale Points 6-7 (£23,893-£24,294) **per annum pro rata**

**Location**

Based at varying offices and properties owned and managed by Mind Monmouthshire across the county

**Contract hours**

30 hours

**Responsible to**

Project Lead - TASL Service

**Expenses**

Expenses incurred in carrying out the duties of the post will be reimbursed including travel to work places other than your primary workplace.

**Job Purpose**

Do you like admin, would you like to be involved in seeing clients out in the community and do you have a clean driving licence plus access to a vehicle?
- The Tenancy Support Assistant post is a mainly administrative role, with part of the job involving supporting clients who have low level needs.
- We believe in training our own staff so they can enhance their knowledge and progress within the company, the opportunity is there to eventually become a Tenancy Support Worker.

Provide support to a small caseload of service users in their own homes, as part of a team.

Act as an initial point of reference on the phone, or in an office area as required.

Carry out office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.

Have an awareness of the service users support needs, working, under direction, supporting clients to help them achieve their agreed outcomes.

Contribute to the formulation and delivery of person-centred support plans.

Assisting service users with day-to-day support and tenancy issues, sign posting to appropriate agencies.

Promote and encourage a high level of service user involvement, consultation and communication.

Using IT systems appropriately including adding updates on internal audit systems.

Advise management promptly of any signs of problems or concerns about a service user.

Recognise signs of distress in service users and identify ways to reduce this.

To correspond and liaise as necessary with external agencies on behalf of service users.

Attend relevant meetings, training courses, Personal Development Plan and 121 sessions as required.

Follow all health and safety and lone working procedures, reporting any discrepancies.

Report any issues of anti-social behaviour to a senior staff member.

Ensure culture and diversity issues for the service user are considered at all times, and report any forms of discrimination.

Support and assist clients with life skills activities.

To carry out any other reasonable duties as required by your line manager, the CEO, or Board Members of Mind Monmouthshire.

**Team Responsibilities**

To understand the importance of a person-centred approach and be accountable for delivering your role in the most effective way.

Work as part of a team to deliver a high standard of service to service users.

To keep referrers, prospective tenants/applicants informed of progress and the outcome of their referrals.

To establish and maintain good links with local statutory and voluntary agencies and other community resources, individual grant giving charities or specialist agencies to support service users.

To maintain confidentiality in line with organisational policy in relation to service users, staff and business confidentiality.

Have an awareness and commitment to Mind Monmouthshire Policies and Procedures and Vision.

**Person Specification**

**Experience**

**Essential**

Experience of working in an administrative role where robust recording, and reporting within deadlines was expected and maintained.

**Desirable**

Experience of working with vulnerable people.

**Skills and abilities**

**Essential**

The ability to be self-motivating, work under pressure and manage time effectively, prioritising different areas of work according to need.

The ability to understand and implement professional boundaries.

A commitment to enabling, rather than doing for.

The ability to identify solutions to problems and implement them.

The ability to actively contribute ideas and suggestions that improve the quality of service.

**Desirable**

An understanding of the principles of planned support and working with vulnerable people.

The ability to initiate and maintain constructive relations with clients, colleagues and other professionals from a wide variety of cultural and social backgrounds.

An ability to effectively liaise with a range of service providers or agencies in order to establish or improve quality of life for vulnerable people.

**Knowledge**

**Desirable**

An understanding of mental health issues.

Knowledge and understanding of the roles of external agencies (Social Services, Health, Housing, other voluntary and statutory organizations).

An understanding of the principles underlying a quality and customer focussed service with the ability to empower service users.

**Education & training**

**Essential**

Literacy skills to at least Level 2 standard (GCSE A-C).

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