Etf-as-a-service Sales Vp, State Street Global Advisors

Job Title: Relationship Manager, ETF-as-a-Service EMEA, VP3
Reports To: Head of ETF-as-a-Service Business Development - EMEA

Position Overview:
The Relationship Manager for ETF-as-a-Service will serve as the key liaison between SSGA and its EaaS clients, ensuring smooth operations, exceptional service delivery, and continuous engagement. The role combines deep knowledge of ETF operations with a client-first mindset to enhance the client experience and strengthen partnerships.

Why this role is important to us

The team you will be joining is a part of State Street Global Advisors, one of the largest asset managers in the world. We partner with many of the world’s largest, most sophisticated investors and financial intermediaries to help them reach their goals through a rigorous, research-driven investment process. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest.

Join us if making your mark in the asset management industry from day one is a challenge you are up for.

Key Responsibilities:

- Client Relationship Management: Build and maintain strong relationships with EaaS clients, ensuring their strategic goals are met and operational needs are addressed.
- Service Delivery Coordination: Work closely with internal teams across operations, technology, legal, and compliance to ensure timely and seamless service delivery.
- Client Support and Training: Provide ongoing guidance to clients on using the EaaS platform, addressing operational inquiries, and facilitating training on ETF workflows.
- Feedback Loop: Capture client feedback to identify opportunities for platform enhancements and work with internal teams to implement improvements.
- Engagement Reporting: Develop and deliver detailed reports on client satisfaction, service performance, and operational efficiency to internal stakeholders.

Qualifications:

- Experience: 5+ years in client relationship management, ETF operations, or asset management, with a strong focus on client engagement and operational excellence.
- ETF Operations Knowledge: Hands-on experience with ETF workflows, including creation/redemption processes, regulatory compliance, and operational troubleshooting.
- Client-Centric Skills: Strong interpersonal and communication skills with the ability to build trust and maintain long-term relationships.
- Problem-Solving: Demonstrated ability to address complex client challenges with creative and effective solutions

About State Street Global Advisors

What We Do. As the asset management arm of State Street Corporation, State Street Global Advisors has served the world’s governments, institutions and financial advisors for over four decades. With a rigorous, risk-aware approach built on research, analysis and market-tested experience, we build from a breadth of active and index strategies to create cost-effective solutions. As stewards, we help portfolio companies see that what is fair for people and sustainable for the planet can deliver long-term performance. And, as pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. As a result, we have become one of the world’s largest asset managers with trillions of dollars under our care.

Our Mission. At State Street Global Advisors our mission is to invest responsibly to enable economic prosperity and social progress. We are driven by a desire to help our clients, and those who rely on them, achieve a better future. We have a long history of developing innovative investment strategies to provide our clients with reliable and transparent returns, cost-effectively, and without excessive risk.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.

Company: State Street Global Advisors

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