Senior Claim Expense Control Specialist

- Who Are We?


- Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

- Job Category
Claim

- Target Openings
1


- What Is the Opportunity?


- This position reporting into the Director of Value Added Services. The role is responsible for leading the review of legal panel and vendor invoices for compliance with Travelers Retention and Billing Policies, best practices and claim-specific instructions and ensure charges are otherwise reasonable. Collaborates with Travelers colleagues managing claims or matters and interacts with outside counsel regarding changes to their bills. Coaches more junior members of staff.

What Will You Do?
- Responsible for design and ongoing maintenance of the process for the review, adjustment and negotiation of complex billing from sophisticated law firms and market vendors. Deals with any matters that require escalation.
- Coaches more junior members of staff to ensure that they are technically capable of settling legal and vendor invoices with a target of zero leakage.
- Responsible for the day to day prioritisation of workloads to ensure that all activity is completed within the agreed service levels.
- Has joint accountability with Vendor Management for the development of a robust description of services and set of billing guidelines as part of the procurement and contracting process.
- Makes quick, sound decisions and negotiates resolution of billing issues or disputes.
- Works across Lloyd's and General Insurance markets ensuring prompt, accurate and efficient auditing of submitted legal fee and expense invoices and amends as appropriate.
- Engages in written and/or verbal communications with law firms market vendors and/or the Travelers employees managing the matter.
- Manages the billing tool and processes working with IT and the enterprise on any escalated issues.
- Produce monthly action plans to improve the performance with specific vendors throughout the year.
- Provides regular summarised actionable feedback on claim handling performance in managing our expense spend on external resources.
- Delivers monthly performance metrics for the team.
- Perform other duties as assigned.
- Excellent oral and written communication, interpersonal and analytical skills
- Strong organization, multi-tasking and time management skills
- Excellent negotiation and problem-solving skills
- Experience with one or more electronic billing technologies
- Experience at an insurance carrier reviewing/auditing outside counsel’s legal bills
- Communication: Strong communication (written and verbal), influencing, negotiating, listening and interpersonal skills to effectively develop productive internal and external relationships.
- Teamwork: Builds and maintains working relationships with peers and other professionals across organizational lines.
- Leading Self: Presents a positive professional image. Exhibits courage, conviction and credibility. Acts decisively to tackle difficult problems. Demonstrates Self-Awareness a strong drive to achieve with a balance of humility.
- Planning and Organization: Strong organizational and time management skills. Advanced attention to detail ensuring accuracy.
- Problem Solving: Applies critical thinking and synthesizes information to identify key issues and make decisions. Effectively work through conflict and resolve issues with a professional demeanour.
- Paralegal Certificate

What is a Must Have?
- Previous experience working with litigation and legal billing practices, civil court rules and procedures of England and Wales or prior experience of handling complex claim litigation.

What Is in It for You?
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan (“GPPP”). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counseling services and other resources to support your daily life needs. Throu