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Senior (Events) Operations Executive
3 weeks ago
**Company Description** Informa PLC is a leading international events, intelligence and scholarly research group.**
Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.
Each of our four operating divisions has a distinct focus:
**Informa Connect** aims to provide expert content you cannot Google, and access to specialist networks and communities, through major branded annual events and specialist digital communities and content services.
**Informa Markets** creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions.
**Informa Festivals**is home to Informa’s experience-led events. In five global and fast-moving markets, we inspire and celebrate business with events that deliver unique experiences, immersive activities, high-impact content, powerful connections and personal enrichment.
Our fifth division is **Global Support**, which provides shared, efficient business services and function-specific expertise to each of Informa's operating divisions.
And finally, **Informa TechTarget**, is a specialist B2B digital services business helping tech vendors go to market faster and reach new customers
The Senior Operations Executive is charged with supporting the Operations Manager(s) on the operational delivery of their allocated events, as well as delivering independently smaller events.
You will be a highly organised, self-motivated and efficient individual, with the ability to work under your own initiative to meet deadlines and targets, as well as working towards operational process synergy across a variety of EMEA event verticals simultaneously.
**Operational Duties**
- Create and maintain show specific project plans in the agreed format
- Create and issue PO’s upon request and update budget & invoice trackers accordingly
- Managing and maintaining floor plans, and exhibitor queries relating to them as required.
- Creating, maintaining, and delivery of required schedules such as: catering, electrics, furniture, signage, rigging, temporary staff requirements etc.
- Design and production of simpler system built feature areas, where required.
- Delivery of all operational sponsorship deliverables, contras, and specials, in co-operation with the sales team where appropriate
- Coordinate and manage temporary staff, both onsite & pre show, by producing show specific briefs and giving onsite inductions.
- Day to day liaison with internal Event teams, venues, contractors, suppliers and exhibitors
- Manage all the catering and AV required.
- Manage all pre-show packing, research and ordering of equipment and services such as radios, stationary, wristbands, PPE, as well as onsite welfare for the show teams & official contractors
- Produce onsite documentation including staff briefings, exhibitor lists, floor plans, welcome packs, staff handbooks Inc. safety information etc.
- Assist various teams such as Customer Service, or clients directly, with answering of operational exhibitor queries where applicable
**General team support & additional areas of responsibility**
- Attendance at any required meetings at the request of the Operations Manager, minute & action taking for distribution
- Arrange travel and accommodation bookings when requested, in line with set Operations budget.
- Ensuring you are working within the company’s H&S, Security & Sustainability guidelines at all times
- Assisting with the implementation of internal and external Service Level Agreements.
- Perform any other duties commensurate with the grade and level of responsibility when requested by senior members of the Operations team
**Compliance / legal / H&S / Sustainability**
- Together with the team, assist in completing HSS Operating Model for all allocated events
- Be an active partner of the Informa Sustainability policies and look for opportunities to support and enhance our sustainability initiatives
**Qualifications**
Qualifications and Skills:
- A minimum of two years’ experience at Operations Executive level.
- Working knowledge of industry, venues and current appointed contractors
- Able to demonstrate a proactive approach and take initiative, anticipating needs and solutions thinking
- Strong time management and organisational skills; can work to tight deadlines, able to prioritise and manage several different tasks at the same time
- Demonstrated ability to work independently, to meet deadlines consistently and operate within budgetary targets
- Excellent interpersonal, oral and written skills in English with additional l
