Events and Operations Executive

We’re hiring an Operations Event Manager to own the day‑to‑day operational delivery of selected major projects. You will work alongside a Director or Senior Project Manager who leads client relationships, strategy and key approvals, while you take charge of the on‑the‑ground operations: building and holding the master build schedule, coordinating kit picks, updating staff rotas, locking site comms, and keeping every department aligned.

You’ll provide oversight for Project & Staffing Executives assigned to your shows, and work closely with Project Managers and our on‑site Freelance Event Managers. Peppermint is a multi-award-winning events business, founded in 2003 by Alex Brooke and Adam Hempenstall - passionate in providing first-class bars and drinks-led solutions to the UK’s greatest events & venues. Today, Peppermint services over 50 events and venues every year and has developed long-standing relationships with the likes of AEG, IMG, Cuffe and Taylor and Live Nation. Events include BST Hyde Park, Camp Bestival, Mighty Hoopla, Hyde Park Winter Wonderland, All Points East, Lytham, Rewind festivals and many more.

Planning (pre-event)
confirm load lists, transport/plant bookings, delivery windows, site access and vehicle movements.
Coordinate with Production/Site on bar locations, BOH compounds, welfare and back-office; capture power/water/waste needs.
Staffing rotas: Work with the Staffing team and Project & Staffing Executive to update rotas, confirm headcount/skills mix (e.g., bar managers, cashiers, queue busters), and brief shift patterns and handovers.
Track and seek approval on operational costs (kit hire, logistics, plant, power, radios, signage, waste, cleaning)
Feed into main event folder that is shared with allocated event team
Hold regular meetings with the Project Director or Senior Project Manager to review timelines, actions and approvals.

Site lead (operations): Act as the primary day-to-day operations lead on site; manage site comms (radio protocols, channel plans, logging) and ensure all installs match spec. Attend site meetings with event team
coordinate snagging and service handover with Bar Managers and Freelance Event Managers.
Deliver daily pre-shift briefings and end-of-day debriefs for bar managers and crews; cover site rules and H&S controls, licensing/Challenge 25, service targets and queue plan, roles/handovers, EPOS and cash/float procedures, welfare points, radio protocols, emergency procedures and incident escalation.
Queue & service performance: queue busters, redistribution, signage, menu tweaks) with the Event Management team.
Compliance & welfare: Post-event (reporting & wrap-up)
ensure no assets are left on site and supplier collections are completed.
Reconciliation inputs: provide concise inputs for budget reconciliation and variance notes.
2+ years’ on-site operations or event management for large-scale festivals/venues.
~ Strong event production/construction understanding (build sequencing, logistics, plant, site services).
~ Competent with Excel/Google Sheets (lookups/basic formulas) and tidy shared-drive/file management.
~ Radio comms literacy and strong stakeholder coordination across multi-disciplinary teams.
~ Willing/able to work on-site for multi-day builds/live/event weeks, incl. evenings/weekends.
~ Full UK driving licence.


Proficient in Microsoft Office (Excel, Word, PowerPoint).
Strong written English and numeracy; London-based or able to commute to head office min. 3 days/week during planning season.
Comfortable with UK travel and multi-day on-site working (evenings/weekends in peak season).

£