Software Support Administrator

6 days ago

Cambridge, United Kingdom S2 Partnership Full time

**Software Support Administrator**

Job Brief

You will be working as part of our Agile Software Development Team, actively engaging in service desk support issues for our flagship, market-leading, property management SaaS solution, RiskWise. In addition, you will also be responsible for providing equivalent support services across the business for our internal management system, SIMS.

Your role will also involve supporting our wider Software Development Team, through administrative support, User Acceptance Testing, and participation in Agile Reviews and Retrospectives, providing you with the opportunity to embark upon a rewarding career within a successful Software Development Team.

**Responsibilities**:

- Escalating queries to the appropriate Account Manager
- General system administration, including data integrity checks and maintaining quality systems
- Contributing to new system builds, working closely with our Transition / Mobilisation team
- Client system maintenance and administration
- Maintaining system support materials

**Requirements**:

- Good communication skills
- A desire to learn, with a strong work ethic
- A customer-focused attitude
- Experience with general computer software including Microsoft office.
- Equivalent helpdesk experience

Why choose us

Join the S2 Partnership to be part of the thriving real-estate sector. Delivering market-leading software and consultancy services to global property owners and managing agents, the S2 Partnership is renowned for its client-focused approach.

S2 is a highly successful business, demonstrating year on year growth whilst maintaining a strong ethos of integrity in business and environmental awareness. This is also reflected in our commitment to supporting charities and “giving back” to the local community.

S2 recognise that we can drive positive change for the employees, customers, and communities with which we are connected. Our people have always been our most valued asset, and so employee wellbeing is extremely important to us. As such, we’re committed to fostering an inclusive, diverse working environment, and support various social events throughout the year.

**Benefits**:

- A competitive salary, depending on experience
- 34 days’ annual holiday, including bank holidays
- Private medical cover, life insurance, pension contributions
- Bonus scheme (three times per annum) linked to the company and individual performance

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