Healthcare Insurance Administrator

3 days ago

Stevenage, United Kingdom Gallagher Full time

In this role, you’ll maintain and develop a portfolio of existing private clients by providing high-quality support, to an agreed budget, with a specific focus on client retention.

You’ll provide a professional high quality service to all clients, colleagues, and other third parties.

**Flexible working**:After completion of probation, we can offer two days (Monday & Friday) working from home.

**Salary**: £23,000

**Benefits**:

- Minimum of 27 days holiday, plus bank holidays, and the option to 'buy' 10 more days
- Defined contribution pension scheme, with contributions from Gallagher
- Life insurance, paying 4x your basic annual salary, with the option to top-up to 10x
- Income protection, covering up to 50% of your annual income, with options to top up
- Health cash plan or private medical insurance

**Responsibilities**
- Responsible for client account retention ownership - anticipates and responds to the ongoing and future needs and objectives of clients, with a prompt and flexible approach to meet and exceed their expectations and ensure consistent delivery of outstanding service.
-  Deal with the servicing of all allocated clients including renewals, mid-term amendments and claims and also attend meetings with clients as and when appropriate and/or required.
-  Demonstrates extensive and up-to-date technical healthcare knowledge at all times, advising clients as required within the designated Permitted Areas of Activity as confirmed by line management/Compliance.
- Maintains and develops strong relationships with and existing private clients, and is relied upon as their trusted support.
- Develop effective internal and external relationships to assist in providing an efficient professional service to clients in line with service agreements and manage their expectations on work being undertaken
- Achieve and exceed revenue targets, through retention of existing clients.
- Preparation of detailed client reports, spreadsheets, etc.
- Ensure all work carried out and all communications with clients are in accordance with our compliance procedures.
- Plus any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role

**Qualifications**
- Experience with telephone customer service
- Proficiency in using Microsoft suite.
- Strong verbal and written communication skills at all levels, both internally and externally.
- Excellent organisation skills, with the ability to work to tight deadlines and manage multiple tasks.
- High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation.

Pay: £20,000.00-£23,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Cycle to work scheme
- Employee mentoring programme
- Employee stock ownership plan
- Enhanced maternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: Hybrid remote in Stevenage

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