Accessibility Transport Support Officer

**Accessibility Transport Support Officer**
**039407**

**Organisation**
- Bus Operations

**Job**
- Customer Care

**Position Type**
- Full Time

**Salary - £25,000**
**Location - Pan-London, Head Office in Bermondsey, with hybrid working**
**Contract Type - **TfL

**Overview of project/role**

The **Travel Mentor** team currently has a vacancy, creating an exciting opportunity to join our committed and hardworking team.

We're looking for an enthusiastic and highly motivated, people-orientated person with experience in supporting disabled people to achieve their goals.

Your core purpose will be to give advice and support; and to raise confidence levels in people with varying disabilities or mobility issues, who wish to become independent travellers. You'll be working with a wide range of age groups from aged 10 years through to more senior adults.

You’ll be part of a small team and capable of working collaboratively as well as independently. You’ll travel and work all over London in what is predominantly a remote working arrangement.

It’s important that you can confidently travel and give directions using all TfL modes of transport and be able to walk a fair distance when necessary. You’ll have responsibility for the safety and welfare of those you’re working with.

You’ll also be working with schools, colleges, local groups, and individuals, and be expected to give group talks / deliver presentations, contributing to mentoring initiatives, as well as attending internal and external meetings.

If you’re looking for a rewarding role that makes a positive difference to the lives of many people, and believe you have the knowledge, skills and experience to add value to our small team, we’d love to hear from you.

**Key Accountabilities**

Your duties will include, but not be limited to:

- To provide telephone information and advice to individual disabled Londoners and organisations representing disabled Londoners on accessible transport options
- To deliver individual accompanied journeys to disabled people wishing to become independent travellers
- To liaise with local disability organisations and local authority staff to promote accessible transport options in London
- To participate in the training of other organisations to set up and deliver their own travel mentoring services
- Administrative and record keeping duties to support the above

**Skills, Knowledge & Experience**

**Skills**
- Good verbal and written communication skills including experience of delivering PowerPoint presentations (Essential)
- Good administrative skills including the use of Excel, Word and Outlook (Essential)

**Knowledge**
- Knowledge of the public transport system in London (Essential)
- Knowledge of the social model of disability (Essential)
- Knowledge of the barriers faced by disabled and older Londoners in using public transport services (Desirable)

**Experience**
- Experience of working with disabled people (Essential)
- Experience of working in a mentoring role (Desirable)
- Experience of working as part of a team, showing commitment to team goals and objectives (Desirable)

**Equality, diversity and inclusion**

**Application Process**
- Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. Word format preferred and do not include any photographs or images

**Benefits**

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

- Final salary pension scheme
- Free travel for you on the TfL network
- A 75% discount on National Rail Season Ticket and interest free loan
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel