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Control Room Operative

2 weeks ago

Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

**The Role**:
**Control Room Operative - Heathrow Airport - Full Time - Fixed Term Contract - 12 Months -£14 Per Hour**

**Do you have excellent Customer Service Skills?**
**Can you communicate in a professional and calm manner?**
**Do you enjoy resolving potential issues whilst maintaining a great level of Customer Service?**
***
**If Yes, then keep reading**

We are looking for a Control Room Operative. To work as part of the on-site APCOA team, based at MSCP 2 One Network Parking Control Room. You will be handling first stage queries from customers and will know how to resolve problems in a calm and professional manner from the main Control Room.

**What you'll do**:

- You will** **be responsible for handling 1st stage queries from customers.
- You will always ensure high standard of customer areas and facilities by monitoring

and liaising with the appropriate teams and APCOA’s business partners
- You will professionally deal with escalated customer issues and assist in resolving these issues
- You will respond courteously to calls received and to remain professional throughout the

call
- You will close calls handled by you to your best ability using the tools provided
- Complete relevant shift handover documentation to ensure incoming shift is fully

up to date on operational issues
- Ensure that all incidents are recorded thoroughly and accurately in the appropriate

incident reporting tool, with any follow up actions also being dutifully recorded
- Complete report sheets or any other log sheets, in full and as instructed
- Report to you line manager any element of car park service that might

compromise the level of service we wish to achieve as well as any irregularities
- Ensure a consistently high level of customer care
- Comply with Transport Regulations, Company Procedures, Health and Safety Law

and Heathrow Airport Regulations.

**What you'll bring**:

- Excellent Customer service skills
- Great Communications Skills
- Ability to work as team
- A calm and professional manner
- A problem solving approach when dealing with customer queries

**Do you think you could be the right person for this role? Is this the next opportunity you are looking for?**
***

We want to hear from you, so **APPLY NOW**

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.