Customer Service Apprentice

2 weeks ago

AshtonUnderLyne, United Kingdom Millgate Medical Partnership - TAMESIDE COLLEGE Full time

Millgate Healthcare Partnership is an all for people healthcare provider serving the community of Denton. Our approach keeps people in our minds and at the heart of everything we do. We treat each person as a person, not as a patient, illness or appointment.

We are working closely with our neighbourhood team to be able to offer services that are closer to home and help make the whole community healthier offering amongst other services, physio first appointments, mental health first appointments, same day access, routine GP appointments and a community pharmacist to support repeat prescribing.

Customer Service Advisors will be responsible for providing first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of the organisation's services.

**Job/Apprenticeship duties...**

**Knowing your customers**
- Understand who customers are.
- Understand the difference between internal and external customers.
- Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective.

**Understanding the organisation**
- Know the purpose of the business and what ‘brand promise' means
- Know your organisation’s core values and how they link to the service culture.
- Know the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation.

**Meeting regulations and legislation**
- Know the appropriate legislation and regulatory requirements that affect your business.

**Systems and resources**
- Know how to use systems, equipment and technology to meet the needs of your customers.
- Understand types of measurement and evaluation tools available to monitor customer service levels.

**Your role and responsibility**
- Understand your role and responsibility within your organisation and the impact of your actions on others.
- Know the targets and goals you need to deliver against.

**Customer experience**
- Understand how establishing the facts enable you to create a customer focused experience and appropriate response.
- Understand how to build trust with a customer and why this is important.

**Product and service knowledge**

**Job Types**: Full-time, Apprenticeship

**Salary**: £4.81 per hour

Schedule:

- Monday to Friday
- No weekends

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