Lettings Coordinator

2 weeks ago

Wilmslow, United Kingdom Savills Full time

**Key Responsibilities**

Our processes are crucial to ensuring the very highest standards of customer service. As one of our Lettings Coordinators, you will be responsible for several key areas:
Compliance
- Sending out paperwork to landlords and ensuring the property is compliant before marketing
- Creating and updating property details on our system
- Staying up to date with the latest industry legislation and Anti Money Laundering procedures
- Keeping in contact with our centralised deal progression and Property Management teams to ensure we have all documents in place before a move in

Marketing
- Preparing Market Appraisal packs and sending out letters from your Head of Lettings
- Booking “Pitch” appointments with the landlord and Head of Lettings to see the property
- Booking photography, floorplans and EPCs through our preferred suppliers and uploading these onto the system and website
- Creating office marketing materials - window cards to show off our best in class properties and eye-catching brochures for our negotiators to take out on viewings
- Use our external systems to send out ‘let in your road’ success flyers and create adverts for Instagram and Facebook
- Arranging for re-evaluation by Head of Lettings of any relet properties and preparing the necessary documents for remarketing

Correspondence
- Handling all incoming phone calls with the highest level of professionalism
- Providing feedback to landlords, tenants and applicants following viewings
- Applicant and client care in line with company procedures
- Organise viewings for negotiators

General
- Preparing for office audits (internal and external)
- Liaising with Relocation Agents by sending the details of new properties
- Working closely with the Sales Coordinator to ensure the smooth running of the office including stationary ordering, H&S responsibilities and rotas.
- Managing incoming invoices and arranging for payment

**Key Skills**

We are looking for an enthusiastic individual who pays attention to detail and who can work effectively on their own and within a team. We want those with a can-do approach and someone who isn’t afraid to get involved in lots of different projects whereby you will swiftly become the go-to person in your team.
- Have previous experience in a busy lettings, agency or sales admin environment.
- Have the ability to multi-task
- Excellent written and communication skills
- Have a strong customer focus, high accuracy and good attention to detail, excellent organisational and prioritisation skills.
- Ability to work effectively in a fast paced environment individually and as part of a team
- Excellent telephone manner
- Enthusiasm to do a good job
- Have a good knowledge of Microsoft Office and experience with property/lettings software
- Ideally be ARLA qualified (not essential)

**Team Overview**

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