Night Assistant

**Night Assistant**
**Permanent Role**
**Full time 37.5 hours per week**
**Based in Guildford
- Scheme Name Number 5 Project**
**Salary £21,255 plus night allowance**
**Working Pattern
- Rota, 12 hour shifts, 4 on 4 off.**

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**

As the Night Support Assistant, you will empower our customers to live independent, fulfilling, and dignified lives in our Independent Living services.

Your usual responsibilities as a Night Support Assistant will include:

- Provide assistance to residents in need of physical personal care during the night ensuring dignity and privacy is upheld.
- Recognise distress and identify and assess positive ways to reduce it.
- Encourage independence in residents where possible.
- Actively participates in specified care management programmes.
- Provide assistance with laundry as well as assist customers with catering skills.

**So, who are you?**

You demonstrate an optimistic, flexible, and non-judgemental approach and have excellent verbal and written communication skills with individuals from a variety of different backgrounds. You have experience working in a customer focused environment within a residential setting with a diverse client group of vulnerable adults. You have basic administrative skills with the ability to use Microsoft Office including Word, Outlook, and Excel. Awareness of housing, health and safety legislation and regulations will also be important.

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Role Profile**

Work collaboratively as part of a committed team to carry out a diverse range of tasks, delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager.

Recognise and identify each individual customer’s needs to ensure they receive a person-centered approach that puts the customer at the heart of everything we do by:

- Enabling customers to meet the aspirations within their individual support plans, whilst keeping up-to-date information on their changing needs.
- Helping customers with daily activities, domestic support and assisting with preparation of meals, snacks and drinks whilst ensuring they maintain as much independence as possible.
- Safely helping with customer’s mobility including use of assessed equipment, aids, or other manual handling equipment.
- Supporting customers with administering medication.
- Providing personal care and support to customers in line with Care Quality Commission (CQC) definitions, including helping customers to maintain their personal hygiene, appearance, and physical wellbeing.
- Inspire and motivate customers to develop life skills, independence, and emotional well-being by:

- Recognising and engaging customers in activities that they show passion or interest in
- Working with customers to seek employment or volunteering opportunities for their personal development.
- Encouraging and enabling customers to communicate and interact with other people to build and develop relationships.
- Supporting and monitoring customers’ emotional wellbeing and healthcare needs ensuring appropriate contact and support with healthcare professionals.
- Helping customers with the management of their personal affairs when this is part of their individual support plan e.g. reading letters, managing utilities, handling small amounts of money for shopping.
- Communicate clearly, building trusted relationships with customers and their wider support network (family, friends, GPs, Social Worker, etc.).
- Provide companionship to customers, engaging in conversation to build genuine and trusted relationships.
- Take pride and initiative in working with customers to meet their needs, creating a safe, comfortable, and respectful living environment.
- Maintain detailed, accurate records of care and medication support provided, as well as tasks undertaken.
- Promptly respond to and report any concerns relating to the care, support, well-being, or behaviour of customers to a manager, making comprehensive records, ensuring customer confidentiality is observed at all times.
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