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Welcome & Service Assistant

2 weeks ago

Kingston Upon Thames, United Kingdom National Trust Full time

Summary Working within a bustling atmosphere as part of a passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

**Hours**: 780 hours per annum (0.4 FTE), this works out approximately 15 hours per week.

**Contract**: permanent

**Salary**: £10.76 ph.

Please note the hourly rate advertised includes outer London weighing allowance.

What it's like to work here Atmospheric Ham House is situated on the banks of the River Thames. This 17th century country home has a varied visitor experience, including outdoor events, workshops, theatre, ghost tours and family-friendly activities. The close team is often lookingfor enthusiastic people with great interpersonal skills to join them, particularly for seasonal contracts.

The orangery café offers freshly made food straight from the garden to your plate and the shop also sells a large selection of Ham-grown plants and other varieties. Take a step back in time to over three hundred and fifty years worth of plants and produceoriginally grown in the gardens.

Click here for more information about this location What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for
- Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
- Proven experience of working to measurable targets
- Good team worker
- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
- Skilled listener with great people skills
- Strong written and verbal communication skills
- Well organised and able to work with minimum supervision
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you - and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.