Radiology Clerical Officer

Due to the development and expansion of our services to provide a 7 day service, we wish to recruit enthusiastic and motivated individuals to our Radiology Admin Team. Radiology operates a 24-hour service. You will be required to be flexible in relation to your base of work and will cover a variety of shifts Monday
- Sundays 8.00am-8.00pm on a rotational basis.

Radiology has three receptions - Main Radiology, MRI and Ultrasound. Radiology Clerical Officers undertake a variety of tasks ensuring the smooth running of the department - tasks include booking patients, organising MRI appointments, reminder calls, processing reports, Image transfer, Medico-legal, answer queries in a variety of communication methods, data entry and data corrections.

This is an exceptional opportunity for a professional with strong interpersonal skills. The post holder needs to have excellent organisational and communication skills to work effectively within the multi-disciplinary team ensuring Radiology continues to provide high quality service to all users.

A flexible and forward thinking approach is needed to meet the challenges of a constantly developing healthcare environment, with a focus on 7 day working.

Informal enquires welcomed by the Radiology Senior Team Leads on 0191 445 2485.

Radiology operates a 24-hour service. You will be required to be flexible in relation to your base of work and cover a variety of shifts Monday
- Sundays 8.00am-8.00pm on a rotational basis.

provide a competent and efficient reception service.

contribute to the delivery of a timely, high quality Radiology service.

arrange appointments (inpatient and outpatients) and utilise any cancelled appointments.

deal with patient’s notes and ensure they are kept safely, and the confidentiality of the information contained within is maintained.

handle any queries or telephone enquiries in an accurate and professional manner.

support and arrange retrieval of x-ray packets from storage (offsite and on site).

process all image transfer requests received via Image Exchange Portal (IEP), IT service desk ticket system (Cherwell) or Vocera prioritising “blue light” requests.

process all medico-legal requests in a timely manner and ensure all discs produced are appropriately encrypted.

monitor the duty task pad (ultrasound) and relay messages in a timely accurate manner.

allocate images to offsite reporting service.

Manage own workload by prioritising tasks accordingly in order to meet deadlines.

Carry out general administration duties e.g. filing, photocopying and scanning etc.

be flexible and supportive of the changes within the Radiology Services

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the ‘golden thread’ which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

Communications and Relationships

Demonstrate a sensitive and professional approach to patients.

Deal with anxious patients with tact, persuasion, patience, and discretion

Recognise where communication difficulties arise and overcome barriers to understanding.

To maintain a good working relationship with other members of the radiology team and other professionals external to the Radiology Department. Other key working relationships include:
Medical and nursing staff internal and external

Consultants and Clinicians

External agencies e.g. GP’s, other Trusts, Private Hospitals

Keep the senior staff informed of workload and seek advice where necessary.

To attend and contribute to team briefings and staff meetings at regular intervals to facilitate the dissemination of Trust, Hospital and Departmental policies and procedures.

To contribute to protocols, policies and procedures as required.

To motivate and encourage junior staff, highlighting where necessary, areas of weakness where improvement is required.

To ensure patient confidentiality.

To operate the RIS / PACS System in accordance with agreed policies.

Contribute to department gaining and retaining imaging services accreditation.

Knowledge, Skills, Training and Experience

Good standard of general education (GCSE or equivalent, including Maths and Engli