Partner Operations Assistant

**About Selazar**

We are an eCommerce fulfillment technology company with locations across the UK and Colombia. Although, relatively young, We are already a key player in the marketplace and we have recently been recognized as a top 20 Tech Nation Rising Star for 2020/2021. We’re a multi award-winning business; proud to be recognised as a fast-growth company with partnerships across the top couriers in the UK as well as integrations with the leading eCommerce platforms, We are already helping major retailing clients automate their key eCommerce processes through their platform.

We are growing at a phenomenal rate securing some fantastic contracts which means we can offer job security. We want everyone who works for us to fulfil their full potential and take their career with us as far as they can

**At a Glance**

Reporting to the Partner Operations Manager, you will be responsible for supporting both the Partner Operations Manager and the Head of Operations with data analysis and predicting trends. Preparing reports, presentations and collation of information to build operational performance packs for all partner and supplier measured activity. You will also become the custodian of creating and maintaining Selazar’s Standard Operating Procedures.

**Job Title**: Partner Operations Assistant

**Location**: Castle Donington

**Salary**: Negotiable, depends on experience

**Work Pattern**: Monday-Friday 08:30-17:00, on site, then hybrid working.

**Areas of responsibility**
- Assisting the Partner Operations Manager and Head of Operations
- Organising and transforming information into comprehensible structures
- Monitoring data quality, removing corrupt data and using data to predict trends
- Preparing reports, presentation, and producing documents and briefing papers including Selazar customer reports
- Creating performance packs for Warehouse, Courier, Linehaul, Suppliers and Retail Partners
- Reporting KPI’s against target agreements
- Checking and reporting on adherence to contracts and customer profiles against agreements
- Creating and maintaining Selazar Standard Operating Procedures
- Capturing and reporting on customer satisfaction results via the Net Promotor Approach
- Supporting process improvement initiatives and projects
- Creating off system task reports and accurately billing Selazar customers
- Raising and issuing (with appropriate sign off) credits against customer accounts
- Creating and maintaining the Asset Register and keeping our Supplier list updated
- Providing office administrational support where required and organising travel and accommodation for the operational management team
- Checking and maintaining warehouse (eg packaging) and office supplies

**About You**
**Knowledge and abilities**
- Adaptable and comfortable in a start-up environment
- Excellent IT skills, including Microsoft Office suite, with the ability to produce presentations, statistical reports etc
- Exceptional verbal and written communication skills.
- Analytical thinking skills
- Ability to manage time critical tasks
- Self-motivated and able to work independently
- Highly Organised and excellent attention to detail
**Nice to have**
- Advanced Excel skills
- Ability to use SQL
- E-commerce and logistics experience
**What we offer**
- Increase in pension contributions - matched up to 10%
- Private Health Cover
- Holiday Purchase Scheme
- Share Option Scheme
- Birthday Bonus - take your birthday as paid leave
- Reward Gateway - exclusive access to loads of deals and discounts on big brands, including high street stores, travel websites, food and entertainment, health, and leisure and much, much more
- Peer based employee recognition programme includes
- Monthly awards where the highest scoring person in the company gains an extra day’s paid annual leave
- Quarterly award where the highest scoring person in the business for that quarter gains a bonus
- Little Extra’s Espresso yourself - Monday coffee mornings between 9am-10am
- Friday Wind Down - down tools at 4pm and enjoy a drink on us
**Diversity, Equality, and Inclusion**

At Selazar, we are proud of the talent and diversity within our teams and committed to creating equality of opportunity for all employees and applicants alike. We are committed to the principle of equal opportunity in employment. We will ensure that recruitment, selection, training, development, and promotion procedures result in no job applicant or employee receiving less favourable treatment on the grounds of race, colour, nationality, ethnic or national origin, disability, trade union membership or non-membership, sex, sexual orientation, or marital status, or being a part-time worker.

We are all unique in ways you can and cannot see, and we aim to attract, develop, and nurture talent to continue to make Selazar a wonderful place to work.

We have fully embraced hybrid working and this has been implemented across all our office locations. Our offices are fully accessible, and