Night Owl

Hours: 42 hours (8pm-8am) on a 4 on 4 off shift rotation

**Salary**: £27,300.00

**The City**:Glasgow is home to around 185,000 students from over 140 different countries, and is a vibrant city steeped in history, providing the perfect home for locals and new arrivals alike. The citys slogan of People make Glasgow is true to see with our friendly hospitality and eager to help attitudes. The city has some of the best shopping, dining, and days out in Scotland and there is always something to do while in Glasgow.

**The Site**:Dobbies Point is in Glasgow City Centre and is a bustling home to 440 students, mainly undergraduates moving to the city for the first time. Our building offers a 24/7 service with team members working a mixture of day shifts, night shifts and weekends to ensure we provide a consistent service and safe environment. On site, we offer facilities such as a gym, laundry, cinema room and games area. The property has shared flats for 3 to 8 people and studios for those who prefer a bit of privacy. Each flat becomes a home for our residents, and many newfound friendships are created at Dobbies Point. The building is maintained daily, putting our residents safety and enjoyment at the forefront of what we do; whether that is ensuring the hot drink station is fully stocked, fire alarm testing is being conducted, and room viewings are taking place for prospective new residents.

**The Vibe**:People make Dobbies (From Maria, our Customer Service Advisor) Dobbies Point is a busy building, where no two days are ever the same. One day you will be involved in organising our monthly event calendar, and the next you may be helping a resident who is feeling home sick Teamwork is important to keep the 24/7 service consistent, and to ensure our residents are supported no matter what time of day or night. Our team of twelve are friendly, helpful, and always ready to solve any problems that come our way Our newest recruit should have a positive outlook and be keen to get stuck into a busy role.

**Are you a people person, awake to the opportunities of delivering exceptional **student support in the early hours?**

Our residents expect a round-the-clock service to fit with their busy study and social lives, so we need people who strive to deliver the same excellent level of customer service at 1am that we provide at 1pm.

As a Night Owl, you will be the first point of contact for residents between the hours of 8pm and 8am. From running onsite events and facilitating late night room viewings to collecting rent and liaising with overseas agents, being busy is what you do best. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

**_We are Student Roost._**

**_ Its more than a room. Its more than a job._**

**The you part**

Think youre the right fit for this role? We hope so too.

Youll be someone we can count on to:
**OWN**
- Be a customer-service superstar Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day. As a Night Owl, you will know the strength of your smile.
- Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
- Be an expert in our properties in the city, able to clearly articulate what we offer to prospective residents.
- Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
- Support the Assistant Managers responsibilities in ordering stock for your property.
- Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
- Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.

**DO**
- Embrace the social side of being a Night Owl by taking the lead on organising social events for our residents; including the marketing of events, room set-up and take-down as necessary.
- Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events, and services to propose to the wider service team.
- Create an environment whereby residents feel confident and comfortable in raising any concerns about our properties or our practices.

**LEARN**
- Get off to the Best Start Ever and learn the Student Roost way of doing things. We take enormous pride in doing a great job and delivering exceptional results.
- Pride yourself on an understanding of the demographic of your residents and tailor events to drive inclusivity.
- Educate yourself on the local support network that we can signpost residents to, who may be experiencing wellbeing or mental health issues, including primary points of conta