Hotel Receptionist

2 days ago

Worcester, United Kingdom Jark PLC Full time

My client, a hotel in the Worcestershire area, is looking to recruit a Receptionist on a Permanent basis.
You will be part of the team that welcomes guests on arrival and offer your clients a first class service as soon as they enter the property.
The main duties of the role include
- Answering the switchboard and transferring calls as required
- Preparing guest accounts and restaurant bills, ensuring they are all kept up to date
- Taking guest reservations and entering them into the computer ensuring the availability is correct at all times
- Taking payments for guest accounts, restaurant bills, balancing and banking the money and PDQ at the end of every shift
- Dealing with guest requests and enquiries on a one to one basis and over the telephone
- Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly
- Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediately
- ideally, 12 months experience in a similar role
- Good communication skills
- Diplomacy to manage complaints and emergencies
- An ability to multi-task and manage your time
- be decisive when required
The salary on offer is up to £20,750 and your working week is based on 5 days out of 7, 8 hours per day
**Keywords:
**hotel reception, duty manager. supervisor, opera, reservations, check-in

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