Supervisor

**Richmond, TW2 7SG**

**Permanent, Full time - 40 hours per week**

**Up to £40,000 per annum, dependant on experience per annum and benefits**

Serco’s Environmental Services provide a complete waste and recycling service on behalf of the residents and community in Richmond. With a professional, dedicated, and friendly team, we ensure that streets, homes and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve. And right now, we have an opportunity for a like-minded Supervisor to join our team of essential key workers and help us make a positive difference to the environment we all live and work in.

You will be the public face of Serco’s Environmental Services team in the community. As a supervisor, you will induct, manage, motivate, and lead your team, ensuring they understand their KPIs and support them in achieving these and contribute to a culture of continuous improvement wherever possible. We are on the front line when it comes to making sure our community remains a beautiful, safe, and clean place to live and work, a responsibility we take great pride in.

We know that Environmental Services workers are our community’s unsung heroes and it can be pretty hard work, but we can offer you the opportunity to go home each day with a sense of community spirit, pride in your work, belonging within a supportive and diverse team and the knowledge that your work is making a difference in helping to promote a cleaner, greener living and working space for everyone in Richmond.

**Your main responsibilities**:

- Health and Safety Management, complying with HSE policy, standards, procedures and key controls; including the development of local operating procedures.
- Recording HSE incidents on ASSURE and investigating them in accordance with Group Procedures.
- Completing actions following compliance reviews/audits within agreed timescales.
- Supervise employees to ensure that the service provided meets the contract compliance standards laid down by the client through regular checks and monitoring of performance.
- Arrange and undertake training of employees at the contract and develop effective employee working relationships including being able to motivate the team, create an atmosphere of good team spirit and hold a good retention rate of quality employees.
- Be conversant with and be able to meet the provisions of the relevant statutory legislation surrounding our business and understand its importance to the working environment of the contract. Examples include Health and Safety, Employment, Environmental and Transport legislation.
- Ensure that contingency plans are prepared for unexpected occurrences, seasonal variations, and annual events, which have relevance to the services undertaken.
- Supervision, management, and leadership of the workforce ensuring sufficient cover is available and resources are used in the most effective and efficient manner.

**What you’ll need to do the role**:

- Experience of working in a Team Leader or Supervisor position, ideally leading a blue-collar workforce with a clean UK driving licence.
- Strong communication and interpersonal skills as well as be self-motivated with the willingness to undertake further training when required and work well within a team.
- IOSH Managing Safely is preferrable but not essential, the successful postholder will be required to undertake the qualification.
- Sound understanding of Health & Safety.
- HGV Class 2 licence is preferrable but not essential.
- Good IT skills, proficient using the full Microsoft suite.

**What we offer**:

- ** Holidays**: 25 days plus bank holidays
- ** Health and wellbeing**: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- ** Training and development**:A wide range of learning opportunities**with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- ** Pension**:Up to 6% contributory pension scheme
- ** Discounts**: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ** Employee networks**:Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- ** Charity**:Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

**About Serco**

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, j