Technical Sales Support

3 days ago

Manchester, United Kingdom Workstories Full time

**What are the main responsibilities?**

The Technical & Sales Coordinator / Account Support will form a team that will support Northern sales team looking after our North based accounts which make up a high percentage of company income. They will do this by working closely together with other stakeholders within the business to deliver an excellent level of service to our clients through daily activity. Being a focal point for customers to contact for enquiries to help us to ensure deadlines are being met whilst maintaining excellent internal relationships.

**Key Responsibilities**

**Sales**
- Working with the Northern team to develop a complete understanding of the account needs.
- Managing communications between clients, BDMs, internal teams, and suppliers.
- Working closely with all departments to ensure the highest quality of service and all client needs met.
- Constantly striving to maintain an excellent level of product knowledge.
- Meeting all client needs and deliverables according to proposed timelines.
- To always promote company values both internally and externally.
- To ensure our customers have a great experience when dealing with WS.

**Technical**
- Prepare the processing of customer orders:

- Ensure all information has been provided by Sales colleagues & chase if required
- Pro-actively build product knowledge, with help of training
- Arrange proforma invoices with accounting for new clients if needed
- Ensure that all admin folders have been created correctly
- Processing orders/Supplier contact:

- Check stock levels
- Input order onto our software
- Request drawings from Design Dept
- Send POs to factories to current lead times
- Performing daily accuracy checks as per process
- Liaise with factories for any technical queries
- Warehouse contact:

- Delivery queries/issues
- Warranty queries/issues
- Stock issues

**Personal Attributes**:

- Understand the importance of and the ability to follow business processes and routines. Have a logical and systematic approach to work.
- The ability to solve problems and make decisions. Remain calm and in control whilst under pressure.
- Good time management skills/ability to prioritise without loss of focus.
- Good communicator with the necessary skills to interact effectively with external and internal contacts.
- Good team player with enthusiasm.
- A positive attitude to continuous learning and personal growth.
- To always demonstrate our core values and incorporate them into everything we do.

**Technical Skills / Knowledge**:

- Good product knowledge (training will be given).
- Good numerical and literacy skills.
- Excellent attention to detail and high levels of accuracy.
- Good planning and organisational skills.
- Competent in the use of Microsoft packages.
- ERP/Salesforce knowledge.
- Understanding of Technical drawings.

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
Schedule:

- Monday to Friday
**Experience**:

- Sales support: 1 year (preferred)

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