Technical Sales Support

DescriptionAre you a technical professional or a recent graduate eager to develop your career in a dynamic innovative-driven environment We are waiting for you to join our Technical Sales Support positionin Manchester.This role offers an opportunity to build your expertise and grow within a global organization.You will provide best technical support about Fluid Automation Products & Solutions to Customers Sales Representatives Business partners and Intermediaries; guarantee a positive Customer Experience managing speedy and knowledgeable responses that solve their problems; applying Company policies. Ensure efficient collaboration with technical support order management outside sales or any other department involved in managing speedy and knowledgeable responses that solve Customers problems.In This Role Your Responsibilities Will Be:Handle technical enquiries for entire portfolio.Handle technical requests and quotations (RFQ).Track quotations to Customers on behalf of Salespersons.Provide technical service assistance relating to application problems with products installed in the field; provide recommended solutions/corrective actions; ensure all Customer requests are properly handled and closed to Customer SatisfactionProvide competitor product cross-references as requiredGenerate leads for sales force through active listening and probing for customer requirements and opportunitiesProvide internal feedback within the company regarding customer concerns by gathering and analyzing the broad source of information collected through Customer interactionsDetect non-conformities and report them; contributes to continuous improvementOn request participate in trade shows for both duty and surveys as requested by Sales & MarketingMaintain and develop full knowledge of product portfolio; keep update on new products and portfolio evolution: product range evolutions new products introduction obsolescence replacement productsEnsure that any activity task and responsibility as well as all transactions are managed and performed in full compliance with the Company ITC certification program and with the Quality and Environmental Management SystemWho You Are:You display a can-do attitude in good and bad times. You partner with others to get work done. You effectively communicate in various settings: one-on-one small and large groups or among diverse styles and position levels. You acquire data from multiple and diverse sources when solving problems. You break down objectives into appropriate initiatives and actions. You act with a clear sense of ownership.For This Role You Will Need:Details oriented ability to work under time pressure and multi-tasks good judgment skillsStrong analytical skills and problem-solving abilities; proactiveGood Customer sense; interest for Commercial role and environmentCooperative; willingness to interact and work with others; team playerExcellent verbal and written communication skills. Fluent English.Direct and interactive computer skills and electronic business interfaces: Outlook Microsoft OfficePreferred Qualifications That Set You Apart:Preferably bachelors degree in engineering Mechanical Electrical or Engineering technologyOur Culture & Commitment to You:At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe in diverse teams working together are key to driving growth and delivering business results. Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full-Time Experience: years Vacancy: 1