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Administrator

2 weeks ago

Daventry, United Kingdom SinglePointCalls Ltd Full time

**Weekend Administrator**

Days: Saturday and Sunday

Hours: 09:00 - 15:30 (12 hours per week)

Hourly rate: £10.42 to £12 (Depends on experience)

Approx salary range: £6,502 to £7,488

**Location: Icon Innovation Centre, Daventry, NN11 0QB**

**Role of an Administrator**:

- Quality check and process internal reports/referral forms
- Chase outstanding reports/referral forms
- Upload reports/referral forms to client portals
- Handling inbound/outbound phone calls
- Handling online bookings/pre-bookings and managing a chat forum
- Answering calls from the police, youth offending teams and other contracts and documenting their requirements
- Entering all essential information into our systems in an accurate and timely manner
- On receipt of the call, find available workers to dispatch to the call-out
- Facilitate the coordination of workers nationally to attend the requested location
- Always ensure the highest standard of customer service at all times
- Any other general administrative support as required by the team

**Applicant Requirements**:

- Good organisational skills
- Problem-solving approach
- Adaptable to change
- Able to multi-task under pressure
- Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a demanding service.
- We need individuals with the drive and passion to make a difference in people’s lives and the personal resilience to work in a high-pressure environment.
- Good overall IT skills, especially using Outlook, Excel and Web Applications.
- You will need to be able to work well within a team and independently, have fast/accurate typing skills and have a good standard of education or equivalent experience.
- This role is suited to people who remain calm under pressure, are good at problem-solving, and have excellent interpersonal skills, with an empathetic nature.

**We can offer you the following**:

- 28 days' annual leave inclusive of Bank Holidays (Pro rata)
- Flexible working hours
- Free Parking
- Employee perks package
- EAP (Employee assistance program)
- Training and Development
- Basic DBS
- Providing a warm, friendly environment within our Call Centre
- Overtime available

**Job Type**: Part-time

**Salary**: £6,502.00-£7,488.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Overtime
- Weekends only

Ability to commute/relocate:

- Daventry, NN11 0QB: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Admin