Head Housekeeper

**Position**: Head Housekeeper
**Care Home**: Hylton Grange
**Location**: Sunderland (SR4)
**Contract type**: Permanent - full time
**Shifts Available**: Flexible (Incl. some weekends and evenings)
**Rate**:£10.98 per hour

**About Exemplar Health Care**:
We have over 20 years of experience providing exceptional specialist nursing care for adults living with complex and high acuity needs. We started our journey as a training company, and have grown into one of the country’s leading providers of adult specialist care, with over 40 complex needs care homes in England.

Our vision is that adults living with complex needs can access outstanding specialist care and support, in a community-based home that’s close to their family and friends, and that focuses on their personal goals and outcomes. Our person-centred care is the bedrock for maximising independence, building everyday living skills and empowering people to live as fulfilled lives as possible.

Our mission is to make every day better for the people we support and our colleagues. We’re proud of the culture that we’ve created at Exemplar Health Care, which is underpinned by our vision, mission and values.

**About Hylton Grange**

When open, Hylton Grange will specialise in supporting adults living with acquired brain injuries, complex mental health needs, dementia and physical disabilities.

**About the Role**:
You will be supervising the domestic team so supervisory experience is required, ideally in a care home, hotel or similar environment.

**Your tasks will include**:

- Cleaning all areas of the home, including service user rooms, public and common areas such as lounges, offices, dining rooms, kitchen, bathrooms, etc.
- Assisting in the laundry where necessary
- Reporting any defects, damage, theft, breakages or hazards
- Reporting any compliments, comments and/or complaints
- Ensuring that any cleaning chemicals and equipment are stored safely
- Supervising, motivating and organising domestic and laundry staff to achieve compliance with company standards, policies and procedures, and all relevant legislation and guidance including the use of Personal Protective Equipment (PPE)
- Control the purchase, consumption and handling of all chemicals and products to ensure financial budgets are attained and all health and safety matters are fully complied with
- Minimise the risk of accidents and waste by effective training and supervision
- Complete all necessary documentation and administration to ensure the smooth running of the department
- Check all relevant equipment and machinery to ensure it is in safe working order and train all appropriate personnel in its correct use
- Supervise the laundry area ensuring an efficient and smooth running system is set in place for the handling of service user's personal clothing and bed linen
- Attend heads of department meetings as required

Ideally, you will have previous experience of working in a similar role - although the sector is not important but you will understand COSHH

You should have an eye for detail and be able to spot areas for improvement. We’ll provide you with all the necessary equipment for you to be able to do your job, including gloves and aprons to help you to actively participate in the prevention and control of infection.

Here are just a few of the ways we like to say thank you.

Lifestyle and retail discounts at over 250 high street retailers
Award winning 24/7 employee counselling and support service
Paid DBS check
Exceptional development opportunities including CPD Certificated programmes
fastPAYE - access your wage for additional hours worked before payday
Blue Light Card access
Company Shop membership
Free uniform

**About Our Values**:
At Exemplar Health Care, our FIRST values underpin everything that we do and ensure that we continue to make every day better for our residents and colleagues; our values are:

- Fun
- Integrity
- Responsiveness
- Success
- Teamwork

**Equality, Diversity, Inclusion and Belonging**:
At Exemplar Health Care you will work in an inclusive environment in which we champion diversity. We understand the importance of our workforce representing the communities and populations we serve. We provide a work place where you are encouraged to be yourself whilst offering our colleagues and our service users support, care and a place of belonging.

**Job Types**: Full-time, Permanent

**Salary**: £10.98 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Application question(s):

- Do you have the Right to Work in the United Kingdom?
- Do you have experience ordering cleaning supplies, and managing a domestic team?

Work Location: In person