Customer Service Administrator

2 weeks ago


Guernsey, United Kingdom Liberation Group Full time

Liberation Wholesale is seeking a dedicated individual to support our Customer Service and General Office Administration departments. As part of The Liberation Group, an award-winning business known for our passion for drinks, exceptional service, and customer satisfaction, this role offers an exciting opportunity to join our team.

Position: Customer Service Administrator (Part-Time) Hours: 20 hours per week, Monday to Friday

**Key Responsibilities**:

- Respond to customer queries and complaints
- Process and input orders
- Promote and upsell our product range when possible
- Maintain and update Excel order sheets for Customers and Account Managers
- Process and post customer credits
- Liaise with other departments as needed
- Provide general office administration support

**Essential Skills**:

- Strong communication skills across all levels
- Proficiency in Microsoft Word, Excel, and Outlook
- Excellent telephone manner and customer service skills
- Ability to negotiate, mediate, and resolve customer issues
- Highly organised and a strong team player

**What’s in it for you**:

- Opportunity to work for a growing business
- Fantastic benefits including discounts, online shopping incentives, and training
- Potential for career progression into a more senior role

**Important to note**

This role is based in Guernsey and unfortunately we do not offer accommodation, sponsorship's or relocation packages for this position.

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