Administrative Support Officer

**Administration Support Officer - Forever Active**

**Responsible to**:Health Development Manager and Senior project officer (operational task lead)

**Salary**:£12.60 per hour

**Terms**: 10-12 hours per week. Hours worked across a range of days to be agreed. Fixed term until 30th June 2026, with a view to extending

**Location: St Ives**. Hybrid working

**Interviews will take place on a rolling basis**
- **Forever Active**_ _is a community led programme that has a primary mission to increase the number of over 50s participating in safe and effective exercise and activity sessions. _
- As a service, it provides a range of session types and levels, dependant on the needs of the individual. Forever Active works with its instructors to provide the best possible standards of support for achieving its mission with special emphasis on working with an aging population as well as providing training for any additional specialist skills should they be needed._

The role will require the post holder to communicate with instructors, participants and community venues regularly to ensure of the efficient running of the service. You will be required to manage and prioritise tasks and duties during busy time periods, whilst maintaining a person-centred approach that is essential within the service.

The ability to be a self-starter who is happy to work independently as well as part of a team is also essential.

A good level of IT literacy is needed to maintain accurate records and databases. Knowledge and experience of the benefits of physical active for older aged people will be required to support participants is what is best suited for them.

As a high energy and ambitious team, we are looking for someone who will help us meet our aims, who live our values and culture. We believe in empowering our staff and work based on trust and respect in a supportive environment.

We offer hybrid working and a commitment to health and wellbeing for our team as well as positive culture.

We offer a comprehensive benefits package including hybrid working and a commitment to health and wellbeing for our team as well as positive culture. We offer:
Enrolment to the Healthshield Health Scheme including the Healthshield Reward Scheme which includes discounted gym membership.

Hybrid working

Cycle to work scheme

Access to a pension scheme

Annual leave (25 days (pro rata) plus an additional 3 days between Christmas and New Year)

Volunteer Day - an additional day of paid leave each year to volunteer in the local community

We are proud to be one of 41 Active Partnerships across the country funded by Sport England - join us on a positive journey to impact change in the communities we serve.

**Please submit a covering letter explaining why you are the best person for the role and an up to date and detailed CV that covers all work to date including any gaps in employment.**

**Job purpose**

As administration support officer, you will efficiently support with the administrational function and day-to-day operational responsibilities of the Forever Active service enabling older age adults to access local exercise classes. This will include supporting with future service development and efficiencies, and managing communication with participants, instructors and community venues.
- _Excellence_ - maintain current and enhance future methods and processes to ensure an efficient and effective running of the service, with specific focus on the participant satisfaction, providing the best service possible.
- _Passionate_ - have a desire to overcome barriers to create and provide opportunities for older adults to be physically active and improve their health and wellbeing.
- _Collaborative_ - work collaboratively with colleagues and partners to achieve outcomes and provide a impact on the operational running of the service, to ensure Living Sport is true to its purpose.

**Key responsibilities**

**PARTICIPANT ENGAGEMENT**
- Supporting current participants with booking their classes and answering queries
- Supporting participants with the payment process.

**INSTRUCTOR ADMINISTRATION**
- Prepare and maintain registers for instructors for each of the classes
- Manage waiting lists for classes - liaising with instructors about available spaces and contacting participants.
- Coordinating a response plan for when classes are cancelled or instructors are unwell, including contacting venues and participants.

**SERVICE ASSISTANCE**
- Support with the process of setting up new classes that are developed and help with promotion.
- Attend classes as and when needed to provide support to the service; including providing equipment, capturing feedback, and advising and supporting participants of further opportunities
- Processing participation data, such as attendance records and health questionnaire data, for insight and to support contractual reporting

**ORDERING AND FINANCIAL PROCESSING**

Processing Invoices from Venues, Instructors and Equipment for pay