Arrears & Litigation Manager 12 Month Ftc

Are you a skilled manager with experience in mortgage servicing looking to rise to a new challenge?

Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for an Arrears & Litigation Manager on a fixed term basis for a duration of 12 months, who can show proven experience in arrears and litigation processesand customer service, as well as the day-to-day management of a team of experienced mortgage administrators.

If you are open to a new opportunity and would like to chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you.

We are currently recruiting for an Arrears & Litigation Manager to join our dynamic and growing team in Uxbridge.

**This position is a fixed term contract for 12 months.**

We are looking for highly motivated professionals with experience in managing residential mortgage and loan portfolios in a highly customer focused environment within the financial services sector - particularly those that have entered the arrears or litigationstages. Your role will involve the day-to-day management of an experienced mortgage administration team, including queue performance, mandated decision making, complaint handling, and project work. We service end to end mortgages which flow through the completemortgage life cycle.

**As an Arrears & Litigation Manager, your key responsibilities will include**:

- Managing a team of Arrears & Litigation Specialists delivering workout solutions to customers experiencing payment difficulty.
- Delivering positive customer outcomes and managing the credit risk associated with loan level decisions.
- Overseeing a compliant and robust litigation process through actively managing internal processes and third parties.
- Ensuring that SLAs are met and adhering to the agreed policies and procedures.
- Establish and maintain appropriate internal control safeguards.
- Consider TCF in all aspects of strategic planning.
- Developing strategy for dealing with delinquent loans according to best practice techniques and changes to the regulatory environment.
- Assessing loan workout options at account level and then entering into dialogue with the customer to discuss the options and determine the best outcome.
- Monitoring loan workout performance, preparing MI and analysing arrears reports/trend analysis and using this to refine/improve servicing strategy.
- Working closely with Property Services Team to obtain up to date drive-by/desktop valuations where appropriate.
- Assessing and actioning arrears referrals received from team members for decisions outside their mandate.
- Attending third party review meetings where necessary, including preparation of agendas and documenting actions.
- Keeping up to date with government initiatives relating to arrears and litigation and recommending changes to strategy where required.
- Facilitating the timely provision of accurate MI to internal and external stakeholders.
- Mentoring and developing a direct team, managing work allocation, training, problem resolution, performance evaluation, and the building of an effective team dynamic.

**Benefits** Private Medical Insurance | Salary Sacrifice Pension matched up to 8% | 25 days holiday with Length of Service | Buy & Sell Holiday up to 5 days per year | Season Ticket Loans | Cycle to Work Scheme | Discounts in local shops | EAP Enhanced Maternity & Paternity| Wellbeing Days | Volunteering Days | Eye Care | Payroll Giving | Spice Reward & Recognition Program | Relaxed Dress Code | Discounted RAC Vehicle Breakdown | Discounted Gym Membership | Life Assurance

**Essential Skills**

**Desirable Skills**

In addition, you must be able to:

- Demonstrate self-reliance and motivation
- Be detail orientated, and able to use data effectively
- Effectively delegate, and able to work to tight deadlines
- Analyse problems, think creatively and make effective decisions in the appropriate timescales
- Take ownership of the responsibilities allocated to you
- Demonstrate the ability to form productive relationships at all levels
- Demonstrate strong English verbal and written communication skills