Head of Arrears

Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for a **Head of Arrears & Litigation** with proven experience in management of arrears and litigation operations functions including processes, systems, people, policies, and procedures in our **Uxbridge** office.

If you are open to a new opportunity and would like the chance to work within an organisation which offers competitive benefits and career progression, then this is the role for you.

We are looking for a highly motivated professional with experience in managing residential mortgage and loan portfolios in a highly customer-focused environment within the financial services sector - particularly in regard to the arrears and litigation stagesof the mortgage life cycle.

This Head of Arrears and Litigation role involves the day-to-day management, implementation, and maintenance of all necessary infrastructure relating to a best-in-class mortgage administration team, including operational and portfolio performance and deliveryof customer-centric servicing outcomes.

**As the Head of Arrears & Litigation, your key responsibilities will include**:

- defining and implementing operation of systems and controls necessary to deliver compliant servicing outcomes for customers, while achieving superior financial performance of client portfolios
- managing staff performance measurement structures, aligning key staff performance metrics to efficiency, targets, compliance objectives, and portfolio performance objectives
- identifying and coordinating changes and improvements in servicing and management information systems in order to meet the requirements of internal and external clients
- maintaining staff management structures with a view to ensuring objective performance measurement, and execution of resulting performance management strategies
- management of operational and systems infrastructure to ensure effective operation of mandates, including appropriate referral infrastructure
- proactive and effective management of the risks allocated to this role
- developing portfolio-specific performance objectives, and deliver such objectives
- performance management of all portfolios, including a focus on identification and implementation of opportunities to enhance portfolio performance
- actively contribute to Pepper's strategic development via the development and implementation of infrastructure and systems necessary to deliver growth plans

**Benefits**:

- Private medical insurance
- Salary Sacrifice Pension matched up to 8%
- 25 days holiday with Length of Service
- Cycle to Work Scheme
- EAP Enhanced Maternity & Paternity
- Wellbeing days
- Volunteering days
- Eye care
- Payroll giving
- Reward & Recognition Program
- Relaxed dress code
- Discounted RAC vehicle breakdown
- Discounted gym membership
- Life Assurance

**Essential Skills**:

- Experience in a senior operations management role, partnering with executive staff
- Proven track record in generating financial returns from the delivery of efficient servicing operations while maintaining a 'principal' view on management of individual customer situations
- Analyses problems, thinks creatively, and makes effective decisions in the appropriate timescales
- Able to create a climate in which people want to do their best by providing appropriate challenge, support, and direction
- Can contribute positively through clear communication, personal impact, and behavioural flexibility
- Able to create a positive climate and influence others to get things done
- Demonstrates leadership ability, team management, and interpersonal skills
- Excellent analytical and abstract reasoning skills, plus excellent organisational skills
- Detail orientated and able to work to tight deadlines. You will have strong English verbal and written communication skills
- Able to work within established internal controls and maintain a high standard of quality across all your tasks
- Accurate in your work, well organised, and reliable

**About Company** We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Throughheavy investment in tech-enablement, and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and alwayspushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to bein it to get the full Advantage