Optirun Service Emea Upgrade Specialist

**Bring more to life.**

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The OptiRun Service EMEA Upgrade Specialist is responsible for managing requests linked to Upgrade Service on systems installed across EMEA and assuring customer satisfaction through a high-quality service administration (back-office management: order management, logistics, invoicing, dispatching).

This position reports to the _EMEA Service Delivery Leader _and is part of the _EMEA OptiRun Service Centre_ located in _Amersham Place _and will be an on-site role to cover _EMEA_

**What you will do**:

- Receiving and processing customer upgrade orders, Manage these requests from quotation to delivery and customer satisfaction including legal terms, Master Sales Agreement T&C’s awareness;
- Booking orders (Instruments, Upgrades, Conversions and Network/Digital Services)
- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Zone Service Leaders, Area Service Managers, Service Sales, Account Managers, Digital Sales, Order management and Finance
- Invoicing of service interventions and parts, revenue recognition according to Danaher financial cadence, including Dispute Handling
- Supporting EMEA & Export Customers and Distributors
- Handling Logistics (Shipments, Returns and managing customs clearance)
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.

**Who you are**:

- Minimum 3 years Customer Service Experience
- Experience with Oracle, ServiceMax and SalesForce
- Order management experience incl MSA, legal terms, T&Cs
- Knowledge of export regions
- Additional language would be beneficial

**Travel, Motor Vehicle Record & Physical/Environment Requirements**: _if applicable for role_
- _ Travel may be required on an ad hoc basis for internal meetings._

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.